Retail stores have taken a beating during the recent recession, as consumers dug their heels in and tried to weather the economic storm by making as few purchases as they could. Though not out of the woods by a long shot, some retailers are starting to see a bit more customer activity. Target
Costco has reason to be proud: Its same-store sales increased 8%, overall sales rose 10%, and profit soared 13%. Competitor Wal-Mart
Costco's efforts to lure shoppers pay off
The big-box retailer has many tricks up its enormous sleeve, all of which seem to have played a part in its success. First and foremost, Costco, unlike Wal-Mart, was able to increase its foot traffic with price-cutting measures without harming its bottom line. Some experts bemoaned the company's slightly shrinking gross margin, however, which they felt was reflected in the constrained share price gains following Costco's announcement. The sale of discounted gasoline is a contributing factor to this, a tactic that the retailer uses to draw shoppers to its stores. It's hard to argue that sizable uptick in same-store and overall sales, though.
A gutsy move on Costco's part was increasing its membership fee, a maneuver that might have alienated shoppers. Instituted late last year, the 10% hike seems to have paid off, with no decrease in foot traffic and sales. The company credits the fee increase for a nearly 8% rise in fee revenue.
One of Costco's main strengths, in my opinion, is its popularity with shoppers. Consumer Reports magazine reported the results of a shopping survey in its March issue, which rated Costco No. 1 out of 10 well-known retailers. Although the sample was rather small -- 26,000 respondents -- the chain performed extremely well in the categories of quality, value, and layout. Although the poll results may not be the numbers that investors are most interested in, the loyalty of Costco's customer base may very well be reflected in its fourth-quarter report card.
Despite some analysts' reservations about Costco's low prices affecting profit margins, the retailer definitely seems to be on the right track. Surely Costco noticed the squeeze, which probably prompted the fee hike, giving the retailer something of a buffer. While gasoline is not going to make Costco's fortune, rising fuel prices will very likely attract even more shoppers to Costco, and will aid the retailer's bottom line over time. Also, as the Consumer Reports survey and the muted reaction to the fee increase indicate, Costco seems to have a loyal customer base who will surely appreciate the discount in fuel prices. If it stays on its current course, it's only a matter of time until the market loves Costco as much as its shoppers apparently do.
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Fool contributor Amanda Alix owns no shares in the companies mentioned above.
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