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Forget everything you've heard about social-media trends. These days, mobile devices are the real drivers of retail sales, at least according to a new study from Deloitte. But before we delve into the juicy details, let's first take a look at the ways in which technology is changing the retail landscape, and how investors can grab a piece of the action.
A new wave of shoppers
Today's consumer is more informed thanks to the rise of smartphones and advancements in mobile technology. As a result, retailers have to work harder than ever to build brand loyalty and connect with customers. Unfortunately, some retail chains are finding it difficult to remain competitive in this new retail environment.
It's no secret that big-box companies including Best Buy
Because Amazon doesn't have a physical storefront, it's able to keep overhead costs down. Ultimately, this allows the e-commerce giant to offer consumers more competitive pricing on similar products sold in stores like Best Buy. Last winter, the e-tailer changed the game again when it released a smartphone app that let shoppers compare prices of in-store products with those listed on Amazon's online marketplace.
Armed with such mobile apps, consumers can hunt the best bargains. In fact, new research from Yankee Group suggests that "46% of U.S. consumers use their smartphones to check prices and reviews while shopping at retail stores." But what Best Buy and others don't understand is that this doesn't have to be bad news for bricks-and-mortar businesses.
The companies that are most responsive to change will be the same ones that thrive in the years to come. Some of the top U.S. chains are indeed using the disruption of smartphones to increase in-store sales and drive more traffic to their stores. Target is especially proactive in its efforts to adapt to the changing world of retail. The discounter started aggressively expanding its mobile reach in 2010 with initiatives such as My TargetWeekly, which lets consumers customize alerts for special in-store product promotions.
Not to mention, Target took its partnership with Shopkick to the next level earlier this year, when it made the smartphone couponing app available in all 1,764 of its U.S. stores. Today, Target's mobile strategy consists of everything from a dedicated mobile site and SMS loyalty program to special iPhone, iPad, and iPod Touch shopping apps.
And it isn't just fashion retailers that are getting ahead with smart tech strategies. Starbucks
Appealing to the mobile customer is a smart plan if you believe new data from Deloitte. As the research indicates, "By 2016 smartphones are expected to contribute $689 billion in retail store sales." This is particularly good news for brands such as Target and Starbucks, which are early leaders in mobile commerce. Moreover, the study shows a whopping 48% of smartphone users admit that their phones influenced their decision to buy a product while shopping in a store.
Show me the mobile money
It's also becoming easier to use our phones to pay for in-store purchases thanks to mobile point-of-sale technologies from companies such as Square and eBay's
Together with PayPal, nearly 2,000 Home Depot locations now offer shoppers the choice of paying with their mobile devices. This is especially appealing for merchants like Home Depot, because PayPal's system operates at a lower transaction cost than most traditional electronic terminals do. As more customers begin paying with smartphones, these mobile initiatives should create lasting value for the early adopters.
There's no doubt that mobile technology is having a transformative effect on the in-store shopping experience, and perhaps no company embodies that sea change better than Amazon. The Fool breaks down every key angle of the world's largest e-tailer in its brand new premium research report on Amazon.