In the video below, Zillow (NASDAQ:ZG) CEO Spencer Rascoff explains the single biggest thing the company can do reduce churn. This crucial metric is a common measuring stick for how effectively membership-based companies are able to serve their customers, and can be an indication of a strengthening or weakening organization.
Austin Smith owns shares of Zillow. The Motley Fool recommends Zillow. The Motley Fool owns shares of Zillow. Try any of our Foolish newsletter services free for 30 days. We Fools may not all hold the same opinions, but we all believe that considering a diverse range of insights makes us better investors. The Motley Fool has a disclosure policy.