In the video below, Zillow (ZG -0.22%) CEO Spencer Rascoff explains the single biggest thing the company can do reduce churn. This crucial metric is a common measuring stick for how effectively membership-based companies are able to serve their customers, and can be an indication of a strengthening or weakening organization.
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Zillow CEO: This Is the Single Biggest Thing We Can Do for Agents
NASDAQ: ZG
Zillow Group

CEO Spencer Rascoff chats with The Motley Fool.
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