Tesla Motors (NASDAQ: TSLA) is just now ramping up production and deliveries of its Model X SUV. But the launch has been marred by a range of quality issues, parts shortages, and other growing pains. There have been a handful of reports of early Model X units having a wide range of problems, inevitably taking a toll on Tesla's lofty share price.
Just yesterday, reports surfaced that two high-level production executives were leaving Tesla over Model X issues, although Tesla said the departures were not related to Model X. CEO Elon Musk has now taken matters into his own hands. He's even sleeping in a sleeping bag on the Fremont factory floor.
On last night's conference call, Musk noted that he's spending quite a bit of time on the factory floor right now to personally oversee quality improvements on Model X. First-quarter production of the all-electric SUV jumped fivefold sequentially to over 2,600 SUVs, although that's coming off a fairly small base since Tesla only delivered about 200 Model X vehicles in the fourth quarter. Said Musk:
Obviously Model X production increased by a factor of five from Q4 to Q1, and we continue to make huge strides in volume and quality of the vehicle, and I'm personally spending an enormous amount of time on the production line. My desk is at the end of the production line. I have a sleeping bag in a conference room adjacent to the production line which I use quite frequently.
Fixing these early Model X quality issues is incredibly important, since fears around quality that are created by the negative media coverage could be hurting order conversion rates (which already appear to be a little low). Fortunately, the limited cases that we've seen are largely anecdotal and appear to only affect a very small number of units, albeit some of the bad cases are really bad.
The good news is that Tesla is making meaningful progress. Musk said that last Friday at 3 a.m. Tesla produced its first "flawless" Model X that had "zero issues." The company is now seeing several "flawless" units roll off the production line.
Don't just take Musk's or Tesla's word on it, either; the active enthusiast community on Tesla Motors Club has also taken note of substantially fewer quality issues over time.
Sleepover's almost over
Of course, Musk won't always be camping out in a conference room. It's just that Musk goes where his direct oversight is most needed.
My desk has frequently been in the factory, so this is not some new thing. On the Model S ramp my desk was also in the middle of the factory at the side of the body line for a year.
So I move my desk around to wherever the most important place is for the company, and then I sort of maintain a desk there over time to come and check in on things. But I suspect probably by the end of this quarter most of my time will not be spent on the factory floor.
As Tesla continues to work out the growing pains with Model X production, Musk will probably find somewhere else to sleep.