You must question whether a company believes in customer service when you get a never-ending list of menus when you call the 800 number. Then again, it's not always necessary to get a live person for help.
That's where Intervoice
In fact, Intervoice has more than 23,000 active deployments with companies such as Ameritrade
Last week, the company announced its quarterly results. Intervoice posted revenues of $44.3 million, a 6.5% increase from the same period a year ago. Net income was much more impressive, increasing from $3.6 million to $5.1 million. It seems Intervoice is having success keeping its cost structure under control.
In the quarter, the company generated $3.5 million in cash, with the total balance at $49 million. Moreover, Intervoice is accumulating a nice backlog, which stood at $40.2 million and represented a 33.6% increase from last year.
Intervoice has had success with forging strategic partnerships. For example, the company has an alliance with Hewlett-Packard
Unfortunately, the company has a black eye from possible accounting irregularities in 2000 and 2001 -- a time when a variety of software companies got too aggressive. The good news is that the company's audit committee is investigating the matter.
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Fool contributor Tom Taulli owns none of the stocks mentioned in this article.
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