Larry Ellison of Oracle
No doubt, Siebel needs a makeover. In the 1990s the company pioneered the market for customer relationship management (CRM) software solutions. However, Siebel now looks like a technology dinosaur compared with its fierce competitors, such as Salesforce.com
edocs is a leader in eBilling and customer self-service software solutions -- collectively a $3 billion market that's been growing about 8% per year. The company allows companies to improve the quality of customer care, reduce costs, and build deeper customer relations. Customer service goes from expensive paper-based and call center channels to self-service approaches through the Internet and email. Customers include British Telecom, GE
The deal comes at a cost for Siebel. It will mean a $0.01 drop in earnings per share in the first quarter of 2005.
All in all, edocs is a smart fit for Siebel. Unfortunately, it's more of a gradual empire expansion at a time when the company needs -- and investors want -- a rapid-growth injection. In the end, Ellison's suggestion to PeopleSoft
Fool contributor Tom Taulli does not own shares in the companies mentioned in the article.