The Zune is dead. Microsoft's
Microsoft's critically acclaimed but consumer-spurned Zune never gained the kind of traction Mr. Softy needed to justify its continued existence. The Zune never made a dent in Apple's
A Zune marooned
I'm only surprised that the Zune lasted this long. The world's leading software company had no problem nixing the Kin last year after just a few weeks on the market. But when it came to the Zune, Microsoft just couldn't take a hint.
The player seemed start strong, with Wi-Fi social sharing and stylish ads, but it ultimately fell victim to Apple's annual refreshes. Every year, Apple would upstage Microsoft with a wider array of iPods across all price points.
When evaluating Zune's decline, I won't knock off points for 2009's New Year's Day failure of 30-gig Zune players, since Apple's had its share of recent glitches, too. And there's no point in mocking the fashion faux pas behind the brown Zune, because Apple's taken nearly a year to make the white iPhone 4 available. But when GameStop, a popular haven for Xbox fans, pulled Microsoft's portable media players from its stores three years ago, Mr. Softy should have seen the writing on the wall.
The real judgment call here came from Mr. Market. A year ago, Zune's market share in portable media players stood at a pathetic 1%. Apple commanded slightly more than three-quarters of the market.
Coulda, woulda, shoulda
Throughout the player's feeble existence, everyone seemed to have a laundry list of things that Microsoft could do to make the Zune relevant. I offered five suggestions of my own two years ago:
- Microsoft could have refashioned the Zune as a handheld gaming device, following console rivals into the portable niche.
- Apple had just added digital cameras to its iPod nano, and Microsoft could have raised the bar. It never did. Apple's went on to rival Cisco's Flip by adding upgraded cameras to the iPhone and iPod touch.
- Zune could have been a force in the auto dashboard. At the very least, it might have brokered revenue-sharing deals with carmakers to promote its Zune Pass music subscription service on web-connected cars.
- Two words: Zune Phone.
- Microsoft didn't price the Zune at steep discounts to Apple players, so I suggested aggressively subsidizing the hardware, the way Microsoft and Sony supposedly price gaming consoles.
None of this happened when it might have made a difference. The final Zune HD models are cheap now, and still no one's buying. The Kin's failure painfully demonstrated why the Zune Phone would have flopped.
Perhaps more importantly, the era of the portable media player is passing. Apple's iPod sales have been weak for a couple of years. Consumers are moving on to smartphones, tablets, and e-readers to pass the time.
Gone but not forgotten
The Zune brand itself will live on, with plenty of multimedia opportunities for Microsoft through its Xbox gaming consoles and the Windows Phone 7 smartphone operating system.
"We're absolutely committed to providing the best movies, music, and TV show experiences through Zune on Xbox, the PC, Windows Phone 7 and Zune devices," read Microsoft's post last night on Zune's official Facebook page. "We'll share more information about the evolution of the Zune entertainment service and Zune hardware as future plans develop."
Microsoft's Zune got off the blocks running five years ago, but it never learned how to negotiate the inevitable hurdles on the way to the finish line. Let's see whether it can sprint faster once the software platform sheds its hardware baggage.
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