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Uber Technologies (NYSE:UBER)
Q4 2020 Earnings Call
Feb 10, 2021, 4:30 p.m. ET

Contents:

  • Prepared Remarks
  • Questions and Answers
  • Call Participants

Prepared Remarks:


Operator

Ladies and gentlemen, thank you for standing by, and welcome to Uber's Q4 2020 earnings conference call. [Operator instructions] I would now like to hand the conference over to your speaker today, Balaji Krishnamurthy, investor relations. Thank you. Please go ahead, sir.

Balaji Krishnamurthy -- Investor Relations

Thank you, David. Thank you for joining us today, and welcome to Uber Technologies' fourth-quarter and full-year 2020 earnings presentation. On the call today, we have Uber's CEO, Dara Khosrowshahi; and CFO, Nelson Chai. This is Balaji Krishnamurthy from the Investor Relations team.

During today's call, we will present both GAAP and non-GAAP financial measures. Additional disclosures regarding these non-GAAP measures, including a reconciliation of GAAP to non-GAAP measures, are included in the press release, supplemental slides, and our filings with the SEC, each of which is posted to investor.uber.com. I will remind you that these numbers are unaudited and may be subject to change. Certain statements in this presentation and on this call are forward-looking statements.

Such statements can be identified by terms such as believe, expect, intend, and may. You should not place undue reliance on forward-looking statements. Actual results may differ materially from these forward-looking statements, and we do not undertake any obligation to update any forward-looking statements we make today, except as required by law. For more information about factors that may cause actual results to differ materially from forward-looking statements, please refer to the press release we issued today as well as the risks and uncertainties described in our most recent quarterly report on Form 10-Q for the quarter ended September 30, 2020, and in other filings made with the SEC when available.

Following prepared remarks today, we will open the call to questions. For the remainder of this discussion, all growth rates reflect year-over-year growth and are on a constant-currency basis, unless otherwise noted. With that, let me hand it over to Dara.

Dara Khosrowshahi -- Chief Executive Officer

Thank you, Balaji, and thanks for everyone joining us today. Since our last earnings call, the world has made considerable progress in the fight against COVID. While there's still a lot of work to do, we're cautiously optimistic that this progress will continue and effect, accelerate over the next quarters. However, longer recovery takes Uber's business remains well-positioned.

Despite renewed lockdowns in Q4, we ended the year with total company gross bookings nearly flat year on year in December with gross bookings turning positive in January. Disciplined execution and increased scale in our delivery business allowed us to improve adjusted EBITDA by $161 million year on year in Q4. This quarter marks the completion of a series of portfolio actions that began in Q2, with the goal of focusing the company on its two massive core opportunities of mobility and delivery. We executed 17 transactions in 2020, including acquisitions that increase our run rate gross bookings by over $6 billion and divestitures of non-core operations that, combined with other cost optimization actions, reduced our annualized EBITDA losses by over $1 billion.

These transactions, coupled with disciplined operational execution and continued product innovation have put us on a stronger and more focused foundation heading into 2020. As such, we have increased confidence in our ability to reach breakeven this year while continuing to invest in long-term initiatives close to our core. Looking ahead, our strategic priority in 2021 is to continue to harness the power that our platform that is multiple and growing product offerings can uniquely provide. Wherever you need to go, whatever you need to get, Uber can help.

We believe our highly engaged consumer base on delivery will drive stronger mobility growth as cities reopen. On the flip side, we expect Mobility to become an increasingly powerful acquisition channel for our delivery business. For instance, our redesigned Uber super app already generated more than 10% of first-time eaters in Q4. We plan to accelerate cross-platform usage through a renewed focus on our Uber Pass and Eat Pass membership programs.

We believe these will only become more valuable as we add new benefits and verticals like pharmacy and alcohol. Memberships ramped up significantly in Q4 with over 5 million members across 16 countries, and we have aggressive global expansion plans in 2021. Now I'll dive into each of the core segments. First, mobility, which continues to be affected by lockdowns around the world.

Mobility GBS improved modestly in the fourth quarter, up 15% from Q3 levels but still down 47% year on year. In January, gross bookings were down 47% year on year, declining 10% month-on-month post-elevator holiday activity in December. We're seeing extremely encouraging trends in APAC and Latin America with growth bookings in those two regions down only 25% to 30% in January. Two of our largest markets, Brazil and Australia, were down only 10% to 20% in January, while Taiwan grew 16% year on year.

The recovery in these markets demonstrates consumers' pent-up desire start moving again while Uber is continuing to gain share versus other modes of transportation. Over the next six months, we'll begin to prepare our business to go from preservation mode to reposition. This means investing in new Mobility products such as either reserve, rentals, transit, taxis, and motorbikes and rolling out new segmented offerings like Uber Comfort. We will focus on reengaging riders for their second first trips and reengaging drivers to meet ramping demand.

If we do these things right, and the public health situation improves as expected, we're bullish that we can deliver strong growth and expanding margins in the second half of the year. Now turning to delivery, where we continue to execute well against the massive expansion in the category. We narrowed our focus to market that we consider attractive and where we can win, and we're now No. 1 or No.

2 in nearly the entirety of our delivery footprint. At the same time, we're scaling our next strategic leg of 10-plus year growth, expanding our offerings into adjacencies beyond food delivery and into broader instant on-demand local commerce. Q4 gross bookings grew 128% and reached a $44 billion run rate in December. Revenue more than tripled and adjusted EBITDA margin as a percentage of revenue improved 100 points year on year.

We've seen our business accelerate in January to over 150% year-on-year growth as the delivery continues to provide a natural hedge and lockdown. It's become clear that the pandemic has increased consumers' appetite for on-demand delivery of not just food, but all goods, and we take a major step to address this enormous opportunity. Our acquisition of Cornershop opened up grocery delivery for Uber, where we rapidly expanded globally. With Postmates, we bolstered our local commerce capability through their delivery-as-a-service offering that already counts Walmart, Apple, and 7-Eleven as customers.

In December, delivery-as-a-service, represented 18% of Postmates orders, and we intend to scale this out further along with our Uber Direct product. Last week, we announced our agreement to acquire Drizly, which will add the leading online alcohol marketplace to our portfolio. Drizly is growing at 300% year on year and is already profitable on an EBITDA basis. These new initiatives will remain an investment priority going forward.

And in 2021, we expect to invest $200 million to $250 million in pre-integration synergies to grow the business by meaningful multiples. While we leaned into growth, we also made significant progress overall on overall delivery profitability. In Q4, we had 15 countries generating over $100 million of EBITDA on just over $2.5 billion of gross bookings. We remain confident that delivery will turn EBITDA profitable in 2021, although we will not hesitate to lean in during the first half of the year.

While the external environment remains uncertain, I am more optimistic than ever about Uber's future. We've established the world's largest Mobility platform with a leading position in every major region that we operate in. In 5 years, we built the world's largest food delivery platform outside of China, which is growing substantially faster than the category and which we're using to expand into high potential adjacencies. These two platforms are synergistic and are powered by many common components, built by the most talented tech team in the business.

We're lean, we're focused, and we're operating at global scale, and we will innovate relentlessly to make consumers' lives a bit easier to create more earnings opportunities for drivers, couriers, and our merchant partners. Uber is ready to go. Now over to Nelson for more details on the numbers.

Nelson Chai -- Chief Financial Officer

Thanks, Dara. We continue to execute well against the tough operating environment for our mobility business, investing for growth and delivery while improving total company adjusted EBITDA for both year on year and quarter on quarter. During the quarter, we completed significant portfolio realignment actions, including our divestiture of ATG and acquisition of Postmates. I will now discuss key operational metrics as well as non-GAAP financial measures.

All comparisons are year over year and on a constant-currency basis unless otherwise noted. Total company gross bookings were down 4% but up 16% quarter over quarter. Revenue was $3.2 billion, down 15%, but up 13% quarter over quarter. Our revenue take rate was 18.5% of gross bookings, down 221 basis points year over year and down 62 basis points quarter over quarter as our business mix continues to shift toward delivery.

Non-GAAP cost of revenue, excluding D&A, increased to 45% from 43% of revenues but down 177 on an absolute dollar basis, driven by lower volumes in our mobility business. Turning now to non-GAAP operating expenses, which exclude pro forma adjustments such as stock-based compensation and restructuring charges. Operations and support was down $123 million year on year, reflecting continued leverage from headcount reduction actions taken in the second quarter. Sales and marketing decreased $209 million as a result of lower marketing and promotion spend in our Mobility business.

R&D was down $126 million, primarily driven by a decrease in headcount-related spend. G&A was down $80 million year on year and quarter on quarter. Our spend decreased $10 million and improved as a percentage of revenue by two percentage points in continued top-line recovery. Our Q4 2020 total company adjusted EBITDA loss was $454 million, improving $161 million year over year and $171 million quarter over quarter.

Now I'll provide additional detail on our segments. Starting with mobility. Mobility gross bookings was $6.8 billion improved 15% quarter over quarter, but was down 47% year on year and a revenue of $1.5 billion, improved 8% quarter over quarter but was down 51% year over year. Revenue take rate of 21.7% declined 90 basis points year over year with a 40-basis-point impact from a onetime driver litigation settlement in Q4 and with lower take rate geographies such as LatAm recovering faster than expected.

Despite a significant headwind to our top-line performance, mobility adjusted EBITDA was $293 million or a 20% of Mobility revenue, improving $48 million quarter over quarter. Now on to delivery. We've seen continued tailwinds related to stay-at-home orders driving Delivery gross bookings to $10.1 billion, up 128%. We consolidated Postmates in December, which contributed eight points to year-on-year growth.

Delivery revenue of $1.4 billion, up 220%, significantly outpacing gross bookings growth. Delivery revenue take rate was 13.5%, up 391 basis points year on year and up 21 basis points quarter on quarter. The year-over-year expansion was driven by higher basket sizes, improved network efficiencies, and an increase in subscription revenue from Eats Pass. Additionally, we realized the 100-basis-point benefit year on year from business model changes in some countries that reclassify certain payments and incentives as cost of revenue.

Delivery adjusted EBITDA was a loss of $145 million, or negative 10.7% of revenue. That represents a $38 million, or 5.4-percentage-point quarter-over-quarter improvement, respectively. Now on to freight, which grew revenue 43% year on year to $313 million and adjusted EBITDA loss was $41 million. Freight EBITDA margin improved 12 percentage points quarter over quarter and year on year.

Market rates remained elevated in Q4, putting constrained pressure on both industry margins and shipper supply chains. In this challenging environment, we've seen strong adoption of our digital offering, like API book loads and Uber Freight enterprise. Technology enables to provide shippers real-time and transparent access to carriers. And as a result, we saw a 45% quarter-on-quarter increase in active user bases of these products.

Additionally, Freights technology now provides for automated visibility into nearly 80% of loads moved, resulting in better service at lower operating costs. We feel good about the progress that freight business is making, and we are encouraged by the numerous awards the team has won for service and technology from both industry pundits and our larger shippers. On to ATG and other technology programs, the adjusted EBITDA loss for the quarter was $72 million. As a reminder, we divested ATG and Uber Elevate during the quarter, with both transactions closing in January.

Our Q4 2020 corporate G&A and platform R&D of $489 million, which represents the G&A and R&D not allocated to one of our segments, improved 24% year on year and slightly improved quarter over quarter on an absolute basis. As a percentage of total revenue, corporate G&A and platform R&D improved three percentage points quarter over quarter as we saw fixed cost leverage. In terms of liquidity, we ended the quarter with approximately $6.8 billion of unrestricted cash, cash equivalents, and short-term investments and have access to over $2 billion from our revolver providing us with ample liquidity to manage through the recovery ahead. Based on January trends, I'll provide a few comments around our expectations for Q1 performance.

In January, mobility gross bookings were at a $25 billion annualized run rate, down 47% year on year on a constant-currency basis or down 49% on a reported basis. COVID-based loads remain elevated with associated movement restrictions in many of our largest markets, including the U.S., the U.K., Canada, and France. We are targeting mobility take rate relatively flat quarter over quarter, consistent with normal seasonality. And although market mix based on COVID cases may impact take rate positively or negatively.

Turning to delivery, we'll provide some color around quarter-over-quarter EBITDA progression expectations. Given the continued influx of new consumers to the category, particularly in markets like Europe, we are continuing to lean into delivery opportunities, including with incremental brand marketing spend, customer acquisition spend, as well as investments in our growing grocery and other new verticals. In Q4, incremental spend for Grocery Postmates was offset by one-off benefits. During Q1, we expect incremental investment of roughly $40 million to $50 million toward Postmates, groceries, and other new verticals.

For Postmates, in particular, we expect to narrow the losses as we move through integration and remain on track to delivering the $200-plus million at run rate synergy goals we disclosed last year. As we progress throughout the year, the delivery EBITDA should improve significantly, and we remain confident in achieving breakeven at some point in 2021. Putting it all together, we expect total company gross bookings to return to year-on-year growth in Q1 despite the current COVID impacts in mobility as delivery continues to drive strong growth. Based on current mobility gross booking levels and anticipated delivery investments, we expect Uber's Q1 adjusted EBITDA to be flat or down quarter over quarter before we start seeing meaningful improvement throughout the rest of the year.

We are pleased with the progress we've made in the last year. Uber is now on a stronger footing with a strong liquidity position of nearly $7 billion in cash. And while the bulk of our portfolio rational actions are behind us, we will continue to focus on activities that drive value to our shareholders, including monetizing our equity stakes as we have done recently with a small portion of our DiDi stake and executing strategic transactions such as Drizly. We remain on track to turn the EBITDA profitable in 2021, and we are confident that Uber can deliver sustained strong top-line growth as we move past the pandemic.

And with that, we'll open it up for questions.

Questions & Answers:


Operator

[Operator instructions] Your first question comes from the line of Justin Post with Bank of America. Your line is open.

Justin Post -- Bank of America Merrill Lynch -- Analyst

Great. I hope you can hear me OK. I'm actually in an Uber. I got stuck.

A couple of questions. I guess first --

Dara Khosrowshahi -- Chief Executive Officer

Justin, you can ask questions from an Uber anytime.

Justin Post -- Bank of America Merrill Lynch -- Analyst

It sounds like some of your -- more of your markets have turned profitable for delivery. So I'm guessing, what is enabling that. Is it scale? Are you finding operational efficiencies? And are any markets at your long-term target? And then I guess a second question, just how are trends in the U.S.? Obviously, you're going to be compared to your public comps. Just how are you doing on delivery and rides in the U.S.

market share-wise? Thanks.

Dara Khosrowshahi -- Chief Executive Officer

Yeah. Sure. I think it's basically on delivery, the general business is scaling as we bring more restaurants onto the platform, as we bring more eaters on to the platform, more couriers onto the platform. Essentially, we get to drive network for density.

As the network gets more dense, essentially a courier has less mouth to cover for the average delivery, and our algorithms are getting smarter in terms of routing, in terms of wait time with restaurants and optimizing every last percentage in order to drive cost per transaction efficiency, which then helps our net revenue. And also really helps carrier earnings because they are being productive a higher percentage of the time that they are on network. That, in addition to just the business scaling up, right, if you're tripling revenue, I can tell you that we're certainly not tripling headcount or tripling overheads. So you just have revenue synergy, which is pretty beneficial.

And we continue also to benefit from basket-size increases. And as basket size increases, the cost of the delivery stays the same. And again, that accrues to the margin as well. So I would say there's not a single element that is responsible for the improvement in margins, but it's many elements coming together.

And frankly, it's the team and the technology-focused on continuing to drive hyper-efficiency and in every part of the business. I think the last part I would say is that, as your customer base -- as your established customer base becomes a higher percentage of your overall customer base, you've seen us increase our membership base from 1 million to 5 million, as you get a higher percentage of members, as you get a higher percentage of customers who have been with you for a period of time, your marketing costs should come down as a percentage of bookings or revenue. We're not there yet. We're leaning in.

But I think that as I look forward 2, 3, 4 years on the Delivery business, there's more efficiency. But right now, we're finding a lot of new customers. And on the marketing side, generally, we are leading in and also getting the additional benefit of new leaders through our Mobility business. As far as the trends versus other players in the U.S., I'd say that no surprise, it's obviously, Lyft, who's our largest competitor, released their numbers yesterday.

I would say that there are no surprises as it relates to their numbers. They're a strong operator. And I would say that generally, we see our trends roughly comparable to their trends. Although from the insurance side, we've been pretty consistent in executing well there.

So we kind of don't have these surprises, so to speak. As it relates to the Delivery business, we are in the U.S., growing at very significant rates, triple-digit rates. We see January trends in the U.S. actually improving over already strong trends that we saw in Q4.

We can't exactly tell how we're doing versus all of our competition in the U.S. But we think that we're more than holding our own. And frankly, there's more to do there with a real focus being on improving our restaurant selection, which I think holds significant upside for us.

Justin Post -- Bank of America Merrill Lynch -- Analyst

Great. Thanks, Dara.

Dara Khosrowshahi -- Chief Executive Officer

You're welcome. Next question.

Operator

Your next question comes from the line of Brian Nowak with Morgan Stanley. Your line is open.

Brian Nowak -- Morgan Stanley -- Analyst

Thanks for taking my question. I have two. First one, Dara, with all the cost reductions and the adjustments you made to the business throughout 2020, and now with the rides business kind of continuing to evolve, how do you think about sort of the long-term rides profitability now? Do you sort of remove those costs and the mix of the business continues evolving? And the second question on Uber Pass, and you can share with us about the frequency or user behavior of Uber Pass members versus nonmembers. And then you mentioned sort of being more aggressive to drive adoption.

What types of strategies have you not yet really deployed to drive the growth of that Uber Pass?

Dara Khosrowshahi -- Chief Executive Officer

Yes. I'll start with Uber Pass, then I'll have Nelson talk about the long-term P&L. As far as Uber Pass goes, listen, we are very early in the development of Pass. I mean we started meeting into Pass middle of last year.

We built that Eats Pass essentially on influx that the mainline Uber Pass team had built. And as a result, you see pretty significant acceleration. I think the last time we talked to you, we had 1 million paid members, and we got 5 million total members with that number expected to go up very significantly in 2021. While I don't want to give away competitive information, the frequency of Pass members is significantly higher than the frequency of non-Pass members.

So going out and acquiring Pass members is, while it may be unprofitable in the period. If you look at the frequency increases and apply them to some reasonable lifetime value estimates, this becomes a very, very strong profit pool for us that either we can pull to the bottom line or we can use to reinvest in other appropriate markets. With that, Nelson, do you want to talk on margins?

Nelson Chai -- Chief Financial Officer

Yes. So, Brian, we haven't updated our long-term margin. But again, we believe we'll continue to make progress toward it. And as you know, even given the COVID restrictions, as you heard in my prepared comments, we were at 20% in Mobility in the fourth quarter.

As you know, in the first quarter of last year, we were at higher -- around 30% and so we're pretty confident in our ability to do that. The incremental margins we're seeing are kind of in the mid-40s versus Q3. And again, a lot of it just has to do with us continuing to leverage against and get the efficiencies against our fixed cost base. And so we're pretty optimistic that as we get more COVID recovery, as people start moving, we think we're very bullish in terms of the profitability profiles for our mobility business.

Dara Khosrowshahi -- Chief Executive Officer

The other factor to add there is, Nelson and I are constantly managing the business based on portfolio of kind of profits and opportunities. And while we talk about the delivery business and rightly so, based on the growth of that business right now, as it relates to Mobility, when we look at the Germanys of the world, Japan, Argentina, new markets to get into, as we look at the opportunity to power taxi technology and hailables in general, when we think about the opportunity of shared rides when things open up, and then we look at our transit team, there are many, many growth opportunities in the Mobility segment. So I do think that we will take some of the incremental margins that we see in Mobility and reinvest in growth opportunities because we expect our Mobility business to grow at very attractive rates for years and years and years. And I think we're one of the few companies around that can afford to invest in those areas.

And I think taxis are going to want more demand. Obviously, you've heard about transit needing help in terms of tech and in terms of cost-effectiveness. And we want to help. We want to be part of the solution, but it's also a great opportunity for us.

Nelson Chai -- Chief Financial Officer

And Brian, last thing that I -- Brian, actually, one last thing is I would say that you've heard us talk in the past about where we see recovery. In the past, we talked about being 10% or 20% down in terms of getting toward breakeven. And so obviously, we have more room now because of the actions we took. And so again, we're feeling much better about it.

But as Dara said, we are going to take some of that profitability and invest back in. So it doesn't necessarily change the full-year outlook on when we're going to achieve total company profitability, but we certainly have more degrees of freedom. And so again, Dara covered and we covered in our prepared remarks, all the actions we took last year. And so we feel very good about how we're set up moving forward.

Brian Nowak -- Morgan Stanley -- Analyst

Great. Thank you both.

Dara Khosrowshahi -- Chief Executive Officer

You're welcome. Next question?

Operator

Your next question comes from the line of Eric Sheridan with UBS. Your line is open.

Eric Sheridan -- UBS -- Analyst

Thanks so much for taking the questions. Maybe a few on the concept of what you've already seen in some of the markets with mobility that has started to improve. Curious, just maybe following up on the last answer and some of the comments you made in the prepared remarks. Just what form is that taking in either stoking demand, growing or retaining the user base on the customer side as opposed to investing more heavily on the supply side and investing a deepening on the supply side in the markets that have recovered and/or have started the process of recovery? And how should we be thinking about that being applied more globally and what we should be watching for in terms of the form those investments might take?

Dara Khosrowshahi -- Chief Executive Officer

Sure, Eric. I think that the team that we have on the mobility side has dealt with the significant changes in volumes in mobility and a pretty incredible rate. Right? Like Q2, we were able to drive segment EBITDA profitability. So as the markets come back, one is that we're seeing both social use cases come back.

So social use cases have been a bunch of the markets that have come back are like over 100% year on year and workday community uses come back. The only use case that hasn't come back is the airport. And the teams are very closely watching the balance between supply; drivers, who are coming onto the platform; and demand, which are our riders who are also coming back onto the platform. And what's really exciting is that the coronavirus and everything that's happened, it's actually changed the nature of some of our riders using the Mobility use case.

So if you look at, for example, Brazil, we are at 90-plus percent recovery in Brazil, yet 30% of our riders, who happen to be very, very high-value riders, hasn't even come back. So our business is already 90% back and then 30% of high-value riders, of total riders who happen to be very high value, they haven't even started to ride again. So we're seeing some pretty attractive signs. The team has been able to balance the marketplace pretty effectively.

I do think that I'm worried about one thing going into the second half of the year is, are we going to have enough drivers to meet the demand that we're going to have in the Mobility segment. But I think this team has proven himself over and over again. And as the Mobility business comes back, we will look to continue to fund some of the new use cases, hailables, transit, etc. But frankly, we've been doing that anyway because those kinds of long-term bets are bets that we should be pushing during good or bad times.

Does that answer your question, Eric?

Eric Sheridan -- UBS -- Analyst

It does. Thanks for the color. And by the way, happy new year to the whole team. Hope everyone's well.

Thanks a lot.

Dara Khosrowshahi -- Chief Executive Officer

Thank you. Next question?

Operator

Your next question comes from the line of Ross Sandler with Barclays. Your line is open.

Ross Sandler -- Barclays -- Analyst

Hey, guys. A couple of questions on Delivery. We've heard some grumblings about increased competition in each business in the U.K., Japan, and Australia. So has your outlook changed at all for those three big countries? Are they still on track for breakeven? And is that $40 million of incremental investment, is that for each? Or is that for these adjacencies like Cornershop and Postmates, etc.? And then the second one is Drizly, from what we understand, this is an ad marketplace, you kind of breakeven on the transaction and then the EBITDA is coming from the advertising side.

So I guess, how does that fit in? And then are there any practices that they're doing that could be applied to Cornershop, Eats, or the rest of Uber?

Dara Khosrowshahi -- Chief Executive Officer

Got it. I'll let Nelson talk about the investment. But as far as the competitive environment goes, listen, the only environment we've known in Delivery is competitive. We were relatively late to the game.

There were a bunch of market players who had already been, in some cases, incumbent. And I think based on the results that you're seeing, we are able to make progress, grow the business, grow faster than the category and improve margins. And I think that speaks to the power of the platform. It speaks to the fact that we have access to many, many common components as it relates to our tech platform, our identity platform, risk, insurance, etc.

And it speaks to the power of the Uber brand and of teams who are local and understand the market deeply. So I wouldn't characterize the competitive environment as getting any better or worse. I would characterize it as continuing to be intense, but it's been that way since we started. Nelson, do you want to talk through investment?

Nelson Chai -- Chief Financial Officer

Sure. So in terms of the investment, I think, we said there was going to be probably an incremental $40 million to $50 million in the first quarter, and that is for Postmates groceries as well as other adjacencies. In terms of your question on, specifically around food delivery, again, you've heard us talk in the past, we have a capital allocation model. We go through it every month.

We continue to lean and invest and grow. You are right. We are in very competitive marketplaces, as Dara mentioned, but we believe we're winning in places like the U.K. and Japan, where we're seeing high triple-digit type of growth what we saw in the quarter, and we are continuing to improve the economics.

And then obviously, there are some marketplaces like Australia, as you called out and others that we've called out in the past in terms of not just being very, very strong from a top-line perspective, but also very good from a margin perspective as well.

Dara Khosrowshahi -- Chief Executive Officer

And we can agree like that, but the number of markets that are profitable, that then we can use to either reinvest or we can use to increase our overall profit profile. Just the quantum number of markets is increasing and the dollars that those markets are contributing to the P&L are also improving. So those are good trends. But again, it's within the context of a very competitive marketplace.

And with these kinds of category growth, I certainly wouldn't count on it getting any better.

Nelson Chai -- Chief Financial Officer

And then the only thing I would add is that I think you heard in my prepared remarks, we will deliver against the $200 million of synergies in Postmates when we announced the transaction. And so as those synergies come in, again, it will be less in terms of the drag as it is in the first quarter. But again, as Dara mentioned, there are some areas that we will continue to invest for growth.

Dara Khosrowshahi -- Chief Executive Officer

Operator, next question?

Operator

Your next question comes from the line of Mark Shmulik with Bernstein. Your line is open.

Mark Shmulik -- Sanford C. Bernstein -- Analyst

Yes. Hi. Thanks for taking my question. A couple, if I may.

First, just wanted to follow-up on Eric's question. One of the things that you mentioned are in some of those international markets like Australia, where 30% of those super users haven't returned. Can you share a little bit of color on who has --

Dara Khosrowshahi -- Chief Executive Officer

That was Brazil, to be specific.

Mark Shmulik -- Sanford C. Bernstein -- Analyst

Sorry, Brazil. Yes. Can you share color on who is kind of driving that demand? Is it just other kinds of returning users? Or any kind of cross-sell that you're seeing from kind of the delivery side is the customer acquisition channel? And then second question, just I think you called it the super app. And as we just kind of look ahead, any updates on the road map there and the timing on how you think about integrating the different pieces into that super app? Thank you.

Dara Khosrowshahi -- Chief Executive Officer

Sure. In terms of the user base, I think that it's increasingly become apparent that Uber, as a transportation platform, is recovering faster than other transportation offerings in most of the markets in which we operate. And I think it reflects the investment that we made in safety, the technology that we invest in to make sure that drivers are masked up. And the trust that investors have -- sorry, that riders have in the platforms that we're building.

So we see our service come back faster than a taxi. In many cases, we see our volumes come back faster than transit. And it's because of consumer trust and it's because of investments that we're making. So we are seeing new customer acquisition.

It's a customer base that tends to be a bit more price-sensitive. So generally, I would tell you that our trips are growing faster than bookings, generally, if you look at many of these markets. And the consumer who -- there's a set of consumers. We're lucky enough who don't need to go to work that can work remotely, that's the consumer who hasn't come back.

And when that consumer comes back, we think it will be an enormous tailwind because we'll have a bunch of new customers who have switched over from other forms of transportation, and then we'll have our loyal base coming back as well. So we think the setup is actually a pretty good setup. I think one factor that has been a little bit surprising to us is that we've also seen non-urban riders come onto the platform with new use cases, etc. And many times, we've seen core come back, we've seen kind of the outer boroughs come back, but we've also seen suburbs come back as well.

And again, I think it's because we're a trusted form of transportation, you get a lot of information regarding our platform, and we've invested in, I think we're seeing the results of those investments. What was the second question again?

Mark Shmulik -- Sanford C. Bernstein -- Analyst

Just around the super app and the time line and road map.

Dara Khosrowshahi -- Chief Executive Officer

I don't -- again, I don't want to give away the road map, that's competitive. But the team is -- I'd say there are two factors as it relates to the road map. One is that we're adding more categories. And as a result, you will see a super app that is more complete.

And then just as important as adding more categories, is that we are adding -- we're using machine learning technology to make sure that the choices that we surface to you as either a rider or an eater are the best, most personalized choices. And as you can imagine, we have more data than anyone else in the field. We understand not only use it within mobility and within delivery, but across the two. So the combination of more choice and more personalization, we think, is pretty powerful.

And the 10% of new eaters that I pointed out in Q4, that was with the super app being available for the first quarter in Android. So like that number is going to go up. And what we haven't really driven is delivery back to mobility in a big way. Our focus has been more mobility and delivery, but we see real potential as far as delivery to Mobility or delivery to alcohol or delivery to grocery and those are all areas that we're focused on.

Next question, operator?

Operator

Your next question comes from the line of Douglas Anmuth with J.P. Morgan. Your line is open.

Douglas Anmuth -- J.P. Morgan -- Analyst

Great. Thanks for taking the question. Dara, you may have touched on it briefly on Drizly and the acquisition, but just wondering if you can help us understand more just the rationale kind of from a build-versus-buy perspective and then also a little bit more around the unit economics of the business. Thanks.

Dara Khosrowshahi -- Chief Executive Officer

Yeah. I think for us, as far as build versus buy, it went down to -- we got to know the Drizly team. We were super, super impressed with them. And I think that while at a high level, it's easy to say, well, this is delivery of all things, and it's delivery of food or delivery of grocery or delivery of alcohol, actually, each of these verticals can be quite idiosyncratic.

And it is hard when you have a generalized platform to go in really, really deep as far as, for example, how do you search for products. So as one small example, people who come to the Uber Eats app tend to search restaurant first, merchant first and then product. People who come to Drizly tend to search product first and then merchant. What are you looking for? Do you want IPA? They go product first, then the Drizly team is able to identify the merchants who are able to fulfill that product based on a confidential of speed and price, and then you dig, and then you go merchant second.

That's just one example of how these two products that seem similar, and over a period of time, are going to come together, they're actually in these early iterations, and it's the details that really, really count, quite idiosyncratic, quite different. With alcohol, you've got the regulatory environment, which is different from state to state to state. As you know, we're highly, highly regulated company on a local basis. And we just saw Drizly team who built, who built fast, we built profitably and also did it the right way.

So I think putting together a product that is first-class merchant base that is highly penetrated and introducing them to the giant audience that we have, that's a pretty powerful combination. And you've seen it kind of executed on in other tech companies. And I think we will be able to turbocharge Drizly growth, hopefully, and also leave that team to execute the way that they've been executing, which is at a very, very high level.

Douglas Anmuth -- J.P. Morgan -- Analyst

I just wonder if there's any --

Balaji Krishnamurthy -- Investor Relations

Go ahead. Sorry.

Douglas Anmuth -- J.P. Morgan -- Analyst

I was just going to follow-up and ask any more color just on how you think about unit economics and take rate in the business?

Nelson Chai -- Chief Financial Officer

Yes. So this is Nelson. So as you might expect, the take rates, the basket sizes are larger versus the traditional ride or even food delivery. And then as Dara mentioned, it is a little bit different because it's mostly a 2P business.

And so what they do is they connect local merchants. And so if you've not use the product you should, they do a wonderful job. And then what they do is that they're competing. And so they're providing, in most cases, the courier.

If not, they do use third-party couriers as well. And so the economics actually are quite good. And as Dara mentioned earlier, they are profitable today. And as you know, they are small, and we think they have a huge opportunity to continue to grow, but navigating through all of the various state-by-state liquor.

So if you're in the state of Pennsylvania, you actually can't buy liquor, you can only buy beer, and it differs by state. And so they've done a very, very good job in terms of setting it up. But again, we like the unit economics a lot. The basket prices are very strong.

Dara Khosrowshahi -- Chief Executive Officer

We also think the media opportunity there is pretty interesting as it is in the delivery space generally. OK. Next question, operator?

Operator

Your next question comes from the line of Lloyd Walmsley with Deutsche Bank. Your line is open.

Lloyd Walmsley -- Deutsche Bank -- Analyst

Thanks, guys. I have two questions if I can. Just first, can you just talk a little bit more about your strategy for passing along the kind of Prop 22 costs? Are you passing the entire amount along to customers or keeping it in California? What are you seeing kind of competitors do and customers react? And then the second one, can you talk about Uber Direct? How big of a priority is that for this year? And besides, maybe grocery, what are some of the focus areas in terms of your partnerships? And anything you can share on kind of unit economics for that would be helpful.

Nelson Chai -- Chief Financial Officer

OK. So I'll cover Prop 22. So first of all, we believe Prop 22 was the right outcome for drivers and riders and Uber. And the price increases are manageable when compared to the 100-plus increases associated with traditional employment that we would have seen us exit most markets in California.

And not just us, but our other competitors as well. So for mobility, we've increased prices to account for most of the new costs, although we've absorbed a small amount ourselves. And for delivery, the cost impacts are larger than mobility. And while the price increases have accounted for the majority of the cost to the customer, but we have seen slightly bigger impact in mobility.

So I guess the shorter answer is we have seen some cost. We do think it's right. We've passed a fair amount on the consumers, but we've also absorbed some ourselves.

Dara Khosrowshahi -- Chief Executive Officer

And then on Uber Direct, as we mentioned, the direct business is about 18% of Postmates business in Q4. It's a much, much smaller percentage of Uber's overall business. And our focus on the enterprise has mostly been as it relates to U4B and now Eats for Business where we've seen incredible enterprise growth. But it's Bank of America, for example, using Eats for Business.

So this is actually what I would consider a relatively greenfield opportunity for Uber. We focused on initially kind of a consumer-to-consumer package delivery through Uber Connect, which has been very interesting. But the enterprise business is one where, frankly, we're going to take the lead from the Postmates team, who has built out those capabilities, already has merchant relationships with Apple, with Walmarts and many others. And with our scale and our geographic footprint, which is broader, we think we can scale that business out quite attractively.

The unit economics of the business that we've seen with Postmates are encouraging. And we think that it will be additive business and margins that are generally comparable on a bottom-line basis because you're not going to get kind of net revenue margins that are the same as a marketplace business. But from a bottom-line kind of variable contribution margin basis, we think the unit economics are going to be roughly comparable. But it's a pretty cool promising business, and we're looking forward to the Postmates team and building on their efforts.

Lloyd Walmsley -- Deutsche Bank -- Analyst

All right. Thank you.

Dara Khosrowshahi -- Chief Executive Officer

You're welcome. Next question, operator?

Operator

Your next question comes from the line of Jason Helfstein with Oppenheimer. Your line is open.

Jason Helfstein -- Oppenheimer & Co. Inc. -- Analyst

Thanks. Two questions. Nelson, can you unpack maybe the quarter-to-quarter decline in the mobility or the decline -- excuse me, mobility take rate? And then maybe comment a bit how we should think about it in the first quarter. And then, Dara, I mean, we're all kind of working through our TAM models.

And just maybe how are you thinking about ramping grocery versus convenience versus bonds versus alcohol? And just how you think about U.S. versus international? Because I think the business is kind of right now at unit economics by geography. Thanks.

Nelson Chai -- Chief Financial Officer

So the big driver of the take rate change for Mobility is really just mix. You heard Dara talk earlier about the fact that Brazil is almost 80% -- 85%, 90% of where it was pre-crisis. And so Brazil, which, as you know, is one of our larger marketplace that has come back a lot faster than a place like the U.S. and parts of Western Europe.

And so it's really just mix shift-related. I think you heard in my prepared comments on the call, we expect take rates to be largely flattish in the first quarter. But again, there could be some variability based on mix shift. And as we see more recovery in some of the markets like the U.S.

or like parts of Western Europe, you should see the mix shift benefit as that happens.

Dara Khosrowshahi -- Chief Executive Officer

And then as far as the adjacencies and how we think about the adjacencies, obviously, Cornershop has been a part of our business for longer, for a bit of time now. It's a team that, again, has really built that business quite effectively with a relatively small amount of capital. So they had built a pretty efficient cost base and a service that really is driving a significant amount of loyalty as far as their customer base goes. So listen, I think if I were to order it, I think the grocery opportunity is very significant.

And when you look at the percentage of consumers who have ordered grocery delivery, have used grocery delivery versus, let's say, food delivery, actually, the grocery delivery is substantially behind in terms of adoption than food delivery. So we think the opportunity with grocery is significant. We don't think that the markets have been one. We have, the Cornershop team has a big presence already in Latin America.

Uber has a very big presence in Latin America. So the LatAm markets are absolutely a priority. But I think Europe and the U.S. are very high potential markets.

In the U.S., I think, our approach is going to be more merchant-led. We'll look to sign off significant merchants. And obviously, then we will expand in geographies that match up those merchants. And Europe, we're going to be quite opportunistic.

So certain countries like France, for example, we are off to a really, really strong start there organically through the mainline Uber service. So I think grocery, we're kind of working on all fronts, but the global scope that we have is unique. We're going to scale the business. We anticipate scaling the business at multiples of the run rate that we're at now, which is $1.5 billion run rate.

And the unit economics, we don't have to kind of prove out the unit economics, the Cornershop team has already proven out the unit economics. So it's about taking attractive unit economics scaling and really investing and building in the merchant relationships over a period of time. All right. Next question?

Operator

Yes. Your next question comes from the line of Youssef Squali with Truist Securities. Your line is open.

Youssef Squali -- Truist Securities -- Analyst

Great. Thank you. Two questions, please. One is actually just a follow-up to that question, Dara.

Maybe focusing on grocery and convenience store opportunity. So the competitive landscape seems to be prudent, and it's probably even more intensive than Delivery. Can you just speak to the competitive advantages that you see Uber as having relative to your key competitors? And kind of what are the key issues that still need to be ironed out before you kind of basically, maybe accelerate the investments there beyond what Nelson just said earlier, about Q1? And then on Prop 22, it's now been challenging core by some drivers in the labor union. Does that worry you? And where are you in your discussions with policymakers in other states, I guess, especially given the new administration?

Dara Khosrowshahi -- Chief Executive Officer

Sure. I think on grocery, I'll keep it simple. We have over 90 million monthly active platform consumers right now on the platform. And we have proven with our Mobility business being able to drive consumers to our delivery app, basically for free, the ability to move consumers and audience across this platform because they trust Uber, they trust our brand.

We have all their information and, they trust us with their payment information and they trust us with their location. So we've already done it. And I think we can do the same with grocery because we essentially already proven out the unit economics. We don't need to make the unit economics work.

The unit economics already work. We have a global audience, and that's, we think, a substantial strategic advantage versus our competition. It's really the merchant relationships that we have to work on. And in many markets, we are in great shape and in some markets, we have to develop those merchant relationships.

On the Prop 22, we've got Tony West, our chief legal officer on the line, I think. Tony, are you on? Can you comment on?

Tony West -- Chief Legal Officer

Sure. But could you just repeat the Prop 22? I know it was driver support, but I didn't get the full question.

Youssef Squali -- Truist Securities -- Analyst

Yes. So I was just saying that it's basically been a challenging quarter by, I know at least one labor union and some drivers. And so is that something that where is you at this point? And just broadly speaking, where are you in your discussions with policymakers in other states to try to use Prop 22 as a blueprint for other geographies?

Tony West -- Chief Legal Officer

So taking that last question first, those conversations are ongoing, and we were very clear after Prop 22 that we thought it was a good model, a good base from which to have conversations about how you have an independent contractor plus model, one that allows for benefits in addition to the flexibility and independence that we know earners prefer. So those conversations are ongoing in various venues around the country. And with regard to the lawsuit, you may have seen that the California Supreme Court actually denied the lawsuit, said it was not properly broaden at the Supreme Court level. We expect that that lawsuit will probably show up again in some other form in a lower court.

But on the merit, it's not one that particularly concerns us.

Youssef Squali -- Truist Securities -- Analyst

All right. Thank you.

Dara Khosrowshahi -- Chief Executive Officer

Operator, let's take the last question.

Operator

Certainly. Your last question comes from John Blackledge with Cowen. Your line is open.

John Blackledge -- Cowen and Company -- Analyst

Great. Thanks. Two questions. First, on mobility, could you just discuss views on the business recovery over the next two years, maybe parsing out commuting versus business/airport travel? And then on delivery, how do you view the long-term profit profile for the new verticals relative to each long-term profit profile? Thank you.

Dara Khosrowshahi -- Chief Executive Officer

Sure. I'll get on mobility and Nelson, maybe you can talk about the profit profile. Listen, I think as far as the mobility recovery goes, this year, the recovery timing is going to be very much dependent on when and how cities open up. So while we can't predict quarters, we can certainly predict direction and I think we've proven out in big markets like Brazil and Australia, which is, as these markets open up, the business comes back, and it will start growing again.

This is a business that has grown for many, many years. It's fundamentally a better way of moving. And I think what's really encouraging is that we are seeing a new customer base come on to our platform during these very difficult times. And when you combine that with a customer base who is going to start -- going to work again, who's going to start going out again, our loyal customer base historically, I think you're going to have a very strong growth profile.

So there's no doubt in my mind that, that as we go to look at next year, 2022, or 2023, our Mobility business will grow at substantial double-digit rates. And I believe that we will take share from other modes of Mobility because we have demonstrated the safety of the platform, the efficacy of the platform, the ease of use, the dependableness, and the affordability of the platform as well. So I'm very, very optimistic as it relates to Mobility trends. What I'm even more optimistic about are the investments that we're making in other modes of transport and helping the transit agencies of the world recover and rebound of powering taxis with our routing, our hail e-hail technology, our pricing technology, etc.

These, I think, will be incremental positives. And putting it all together, I think it adds up to essentially a platform for any kind of transport in your city and a unique platform in terms of the scale and global scope. I think that travel -- internal company business travel will probably come back a bit slower. So it may take a couple of years to come back.

Companies have cut down on it. They're using Zoom, etc. So I think that will be a slow return but I think external travel, salespeople going to visit clients. So once you've got a salesperson to win a client with a personal visit versus someone who just tries to win a client on Zoom, they're going to have plenty of folks traveling out just like they have for years and years and years.

So internal travel, business travel may be a little slow to recover, but external business travel, we think will recover very quickly. And I think leisure travel will bounce back really quickly and significantly, not just this year, but next two or three years. So we're pretty optimistic. Again, we can't predict near-term timing.

But when we look over a couple of years, the trends are there. And I think we've got a great kind of investment profile as well as profit and cost profile as the business comes back. Nelson, you want to take the second question?

Nelson Chai -- Chief Financial Officer

Sure. So in terms of new verticals in Delivery, it's actually too early to comment and be too specific. But hopefully, we've proven to be pretty disciplined in terms of how we view investment. And we've been talking about it with our investors and with our -- and all of you folks over the past quarters in terms of how we go through our research allocation.

You've seen and you saw during the course of 2020, the number of different actions you've taken including not just acquiring, but also moving away from things that we didn't think made sense from a long-term profit perspective. We are going to continue to test and try a lot of different things. You probably heard Dara talk before about the fact that we really want to own the next hour. And so in doing so, we are trying to figure out over the course of the next few years as we move to COVID recovery, what are those things that we have the right to play, and you will see us lean in.

And as you know, we've announced that we're doing some pharmacy-type things in the place like New York. You've already talked a little bit about Drizly on the call. You've heard us talk a little bit about Cornershop and grocery. So we think there are a number of different verticals that you're going to see us continue to build on.

And it's all about building and bringing in more people into the community. And so you hear about how many people you can act with users we have and so we will continue to build on it. We will be disciplined in terms of the economics. And you heard on Drizly, one of the things we really like was just the basket sizes.

And you've heard us talk in the past about the way you drive margin as you get scale, you have economies, you get good basket sizes and you can generate margins. And so we'll continue to do that.

Dara Khosrowshahi -- Chief Executive Officer

I think just the only thing to add is like, I think that it's pretty simple in that our customer acquisition costs will structurally be lower, all things being equal than our competitors' customer acquisition costs. And in these early markets, because all of these markets are in very, very early adoption, customer acquisition costs tend to be very significant as a percentage of, let's say, economics. What I'm really excited about with our membership program, now it's 5 million ever strong, is that our membership program just becomes more and more powerful. We'll be the only membership program that is providing discounts on food, providing discounts on rides, free grocery delivery, free alcohol delivery, etc., we will have the deepest and most meaningful local membership -- high-frequency local membership model.

And what that will result in is not only a structural advantage in terms of customer acquisition costs but also, hopefully, an advantage in terms of customer retention and lifetime value. And then underneath all of that, we built the payments ecosystem. We built the identity ecosystem. We have teams on the ground in every single 180 cities.

So overhead costs and our operational costs should actually be more efficient than any of the other players. So like better cap, better LTV, more attractive margin profile, you put that together and you have the makings of -- we did it in mobility, we did it in food. We're going to do it in delivery. Thanks so much.

Super helpful.

You're welcome. All right. I think, Balaji, that was the last question, if I'm correct. Is that right?

Balaji Krishnamurthy -- Investor Relations

Yes. Yes.

Dara Khosrowshahi -- Chief Executive Officer

All right. Great. I did want to say a special thank you to the Uber teams. 2020, I think, has been a super difficult year for the world.

It's been a really difficult year for us as a team, but I'm just incredibly proud of how the team stood up. We asked ourselves a question like, how can we help our community first, how can we help our drivers first, our couriers first? And the team really, really stepped up this year. We've got a huge amount of work ahead of us, but you really stepped up. So thank you for that.

As far as our investors go, we will talk to you next quarter, and thank you for your interest, and thank you for your investment.

Operator

[Operator signoff]

Duration: 64 minutes

Call participants:

Balaji Krishnamurthy -- Investor Relations

Dara Khosrowshahi -- Chief Executive Officer

Nelson Chai -- Chief Financial Officer

Justin Post -- Bank of America Merrill Lynch -- Analyst

Brian Nowak -- Morgan Stanley -- Analyst

Eric Sheridan -- UBS -- Analyst

Ross Sandler -- Barclays -- Analyst

Mark Shmulik -- Sanford C. Bernstein -- Analyst

Douglas Anmuth -- J.P. Morgan -- Analyst

Lloyd Walmsley -- Deutsche Bank -- Analyst

Jason Helfstein -- Oppenheimer & Co. Inc. -- Analyst

Youssef Squali -- Truist Securities -- Analyst

Tony West -- Chief Legal Officer

John Blackledge -- Cowen and Company -- Analyst

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