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DATE

Thursday, May 7, 2026 at 5 p.m. ET

CALL PARTICIPANTS

  • Chief Executive Officer — Kenneth Romanzi
  • Chief Financial Officer — L. Shane Jones
  • General Counsel — Nathan G. Brower

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RISKS

  • Management explicitly warned that the "40% growth seen in Q1 is unlikely to be repeated in the coming quarter."
  • The company continues to monitor "geopolitical tensions in Iran given the expected impact on inflation and potential short-term impact on consumer buying patterns."
  • Gross margin and guidance assume only "modest" improvement, as management cited inflationary risk from the Iran situation and increased SG&A from accelerated investments.
  • Operating cash flow was negative: net cash used by operating activities totaled $1.8 million compared to positive $2.6 million previously.

TAKEAWAYS

  • Net sales -- $122.9 million, up 9%, marking the highest fiscal first quarter in company history and the third largest quarterly result overall.
  • North America sales -- $38.3 million, growing 9%, with the strongest five-year growth driven by a 42% increase in digital sales.
  • Digital new customer acquisition -- Up 60%, reflecting major channel expansion, with digital subscription Autoship accounting for 48% of digital sales.
  • Asia Pacific sales -- $52.2 million, up 7%; China sales increased 40%, Japan 16%, and Korea 14% on a constant currency basis, with Chinese Autoship rising from zero to over 25% of revenue.
  • Europe sales -- $26.4 million, up 9%, with 11% local currency growth in Eastern Europe due to improved product availability and economic stabilization.
  • Gross margin -- Increased 116 basis points to 73.2% from 72.1%, attributed to margin initiatives and favorable market mix; management expects sustained margins around 73% for the year.
  • Operating income -- $9.5 million, up 53%, now representing 7.8% of net sales versus 5.4% in the prior year.
  • Adjusted EBITDA -- $14.6 million, up 33%, with growth attributed to sales expansion and gross margin gains.
  • Net income -- $5.1 million, or $0.28 per diluted share, compared to $4.7 million, or $0.25 per share.
  • Cash position -- $87.6 million in cash and cash equivalents, with zero debt, and inventory of $67.1 million, down $1.2 million sequentially.
  • Share repurchase -- 20,000 shares repurchased at $24.54 per share for $500,000; $16.9 million remains on the program.
  • Full-year 2026 outlook -- Reiterated net sales guidance of $500 million-$515 million (4%-7% growth) and adjusted EBITDA of $50 million-$54 million (up to 19% growth), including plans for increased technology and strategic investments in fiscal Q2 and Q3 (ending June 30 and September 30, 2026, respectively).
  • Structural cost trends -- Volume incentives fell to 30% of net sales (from 30.8%), and SG&A reached $43.5 million (35.4% of net sales), but is expected to rise to $45 million-$47 million in upcoming quarters as investments accelerate.
  • Operational initiatives -- Investments continue in digital expansion, technology, supply chain automation, expansion into Germany (the largest new European market since 2016), and pan-Asian new product launches.
  • Long-term margin target -- CFO L. Shane Jones detailed a path toward a 15% EBITDA margin over time, with "about one point" from gross margin, "about two points" from volume incentives, and "another two points" from SG&A leverage.

SUMMARY

The call highlighted record-setting fiscal first quarter net sales and broad-based double-digit growth in digital channels, notably in North America and Asia Pacific, resulting in substantial improvements to gross margin and operating profitability. Inventory management showed discipline with a $1.2 million sequential decrease, even as the company prepares for higher inventory to support future demand. Strategic clarity was provided on long-term growth, with targeted market expansion into Germany and new technology and digital investments scheduled for 2026, underpinned by a debt-free balance sheet and robust cash resources.

  • Nature's Sunshine Products (NATR 6.42%) intends to leverage both its legacy Nature's Sunshine and Synergy brands, with particular focus on US and China market penetration and expanding Synergy in the US market.
  • For the first time, the company will execute a pan-Asian product launch across Korea, Japan, and Taiwan, signaling a coordinated approach to regional innovation.
  • Chief Executive Officer Kenneth Romanzi emphasized plans to double sales to $1 billion and reach a 15% EBITDA margin by scaling digital, geographic, and supply chain initiatives while maintaining a focus on accretive bolt-on acquisitions.
  • A new Chief Technology Officer was appointed to drive digital transformation, upgrade core systems, and introduce mobile tools for independent consultants, with increased technology spending expected to temper EBITDA growth rates short-term.

INDUSTRY GLOSSARY

  • Autoship: A subscription-based ordering model that generates recurring sales by allowing customers to receive products automatically at set intervals; a key driver of lifetime customer value for Nature's Sunshine Products.
  • SG&A: Selling, general, and administrative expenses, representing overhead and operational support spending excluding direct production costs.

Full Conference Call Transcript

Operator: Good afternoon, everyone. And thank you for participating in today's conference call to discuss Nature's Sunshine Products, Inc.'s financial results for the first quarter ended March 31, 2026. Joining us today are Nature's Sunshine Products, Inc. CEO, Kenneth Romanzi, CFO, L. Shane Jones, and General Counsel, Nathan G. Brower. Following their remarks, we will open up the call for analyst questions. Before we go further, I would like to turn the call over to Mr. Brower as he reads the company's safe harbor statement within the meaning of the Private Securities Litigation Reform Act of 1995 that provides important cautions regarding forward-looking statements. Nathan, please go ahead.

Nathan G. Brower: Thank you, Marissa. Good afternoon, and thanks for joining our conference call to discuss our first quarter 2026 financial results. I would like to remind everyone that this call is available for replay via telephonic dial-in through May 21, and via a live webcast that will be posted in the Investor Relations portion of our website at ir.naturesunshine.com. The information on this call contains forward-looking statements. These statements are often characterized by terminologies such as believe, hope, may, anticipate, expect, will, and other similar expressions. Forward-looking statements are not guarantees of future performance, and the actual results may be materially different from the results implied by forward-looking statements.

Factors that could cause the results to differ materially from those implied herein include, but are not limited to, those factors disclosed in the company's Annual Report on Form 10-K, Quarterly Reports on Form 10-Q, our earnings release issued today, and other reports filed with the Securities and Exchange Commission. The information on this call speaks only as of today's date, and the company disclaims any duty to update the information provided herein. Now I would like to turn the call over to the CEO of Nature's Sunshine Products, Inc., Kenneth Romanzi. Ken?

Kenneth Romanzi: Thank you, Lee. Good afternoon, everyone. Thank you for joining our first quarter earnings call. I am very pleased to report we delivered a very strong first quarter, growing sales 9% and EBITDA 33%, reflecting continued momentum across our key strategic initiatives. We generated sales growth across all regions, led by North America with over 9% constant currency growth, driven by our digital channel strategy, with strong engagement from both new and returning customers. A healthy increase in our active consultants across the globe also drove solid growth. Our first quarter performance underscores our focus on disciplined execution, strengthening consultant and customer acquisition, expanding our digital capabilities, accelerating adoption of our Autoship subscription programs, and improving gross margin.

As we look ahead, we are confident that the key strategies of our vision for growth will drive accelerated sustainable growth and long-term shareholder value. I will update you on the progress we have made in developing our vision for growth a bit later in the call, after our CFO, L. Shane Jones, provides the details of our strong Q1 performance. Shane?

L. Shane Jones: Thank you, Ken. We are very pleased to report another outstanding quarter, with growth in constant currency terms across all our business units: North America, Asia, Europe, and Latin America. This growth continues to be bolstered by our expansion into new digital channels, strong adoption of our subscription Autoship programs, exceptional new customer acquisition, and strong partnerships with our independent consultants across the globe. Our efforts to modernize the business, expand digital capabilities, and strengthen engagement with both our customers and our independent consultants continue to drive momentum in the business. Now diving into specific financial performance. Net sales in the first quarter were $122.9 million, representing our strongest first quarter in company history and our third largest quarter ever.

This represents a 9% increase versus the year-ago quarter, or a 7% increase excluding the impact of foreign exchange rates. Growth was driven by continued acceleration in North America, combined with strength in Asia Pacific and Europe. We continue to closely monitor the geopolitical tensions in Iran given the expected impact on inflation and potential short-term impact on consumer buying patterns. However, as of yet, consumer demand remains strong, as reflected in the robust sales growth that we are seeing. Looking at our results in more detail, starting with regional performance. In North America, we are building strong momentum, driven by rapid growth in digital while maintaining our core business across specialty retailers, practitioners, affiliates, and independent consultants.

Q1 sales grew 9% year over year to $38.3 million, our best growth in over five years. Our digital business continues to produce very robust year-over-year growth, increasing 42% in Q1. This was fueled by continued strength in customer acquisition, coupled with robust adoption of our subscription Autoship program, leading to better retention and frequency from returning customers. Similar to the exceptionally strong growth that we have seen over the last several quarters, new digital customers increased 60% in Q1. Likewise, subscription Autoship continued to perform very well in Q1, accounting for 48% of the digital sales coming through our website.

As we have highlighted before, continued improvement in this metric is a leading indicator for future growth and profitability, since the lifetime value of customers that utilize subscription Autoship is more than three times higher than other customers. We are also very excited about the growth of our social commerce business within digital. While still relatively small, in Q1 this business grew triple digits year over year. Also, while subscription Autoship in this channel just launched in the second half of last year, it already makes up 23% of total social commerce revenue.

We are excited to see the fundamentals of this business continue to move in the right direction, validating the strategic investments we are making and strengthening our confidence that we will meet and exceed the goals we have set. As we have said many times, digital momentum is a key component of our broader transformation and represents an important long-term growth lever for our business. Given the very strong momentum in digital, we expect continued mid- to high-single-digit revenue growth in North America throughout 2026. Moving to our business in Asia Pacific, sales grew 7% year over year to $52.2 million, or 6% growth on a constant currency basis.

This performance was driven by outstanding execution in China, Japan, and Korea, where sales increased [inaudible], 16%, and 14%, respectively, excluding the impact of foreign exchange. As outlined in our late last earnings call, the turnaround in China has been driven by very strong adoption of our subscription Autoship program, which has grown from nothing at this time last year to more than 25% of total revenue today, combined with a double-digit increase in independent consultants. During Q1, these fundamental drivers were combined with a strong response to our field activation efforts, yielding exceptional results.

While we continue to be encouraged regarding the fundamentals of the China business, the 40% growth seen in Q1 is unlikely to be repeated in the coming quarter. The double-digit growth seen in Japan and Korea during Q1 came as a result of a very successful launch of our Lemara skincare products, along with strong year-over-year increases of independent consultants. We are very pleased with the commitment and strong execution from our independent consultants in these markets and believe that our focused, differentiated products along with our knowledgeable, passionate consultants position us well for continued growth in the APAC region.

We are also pleased with the continued strength in our European business, where Q1 sales increased 9% versus the prior year to $26.4 billion, or 6% growth on a constant currency basis. These outstanding results were driven by 11% growth in Eastern Europe in local currency terms. The strength in Eastern Europe has been fueled by improved product availability as we have worked to ensure appropriate in-stock levels for our key products where we see high demand. This improvement was combined with outstanding execution from our independent consultants and some economic stabilization in the region. This remarkable growth is a testament to the perseverance and commitment of our staff in that area, given the continued war in the region.

For the remainder of 2026, we expect continued mid-single-digit growth in Europe. Now turning to gross margin. We continue to build on the progress we have made over the past several quarters, as gross margin increased 116 basis points to 73.2% compared to 72.1% a year ago. This improvement represents the benefit of our ongoing gross margin initiatives and favorable market mix. These initiatives include renegotiating logistics contracts, better conversion costs to improve manufacturing efficiency, improved sourcing, more disciplined pricing, and other cost-saving measures. Despite some uncertainty regarding the short-term impact of the situation in Iran on inflation, we still anticipate continued modest improvement in gross margin.

Therefore, during 2026, gross margins are likely to average around 73%, which represents a significant step up from where we have been historically. Volume incentives as a percentage of net sales were 30% compared to 30.8% in the year-ago quarter. The decrease was primarily due to the strong growth in our digital business as well as changes in market mix. Selling, general, and administrative expenses during the first quarter were $43.5 million compared to $40.6 million in the year-ago quarter. As a percentage of net sales, SG&A expenses were 35.4% for the first quarter compared to 35.8% a year ago.

The $3 million increase versus prior year was primarily related to variable costs associated with the sales increase and compensation costs. While Q1 spend was less than the quarterly SG&A range communicated last quarter due to the timing of certain strategic investments, we expect quarterly SG&A of $45 million to $47 million for the remainder of the year as we ramp up these initiatives. Operating income increased 53% to $9.5 million, or 7.8% of net sales, compared to $6.2 million, or 5.4% of net sales in the year-ago quarter.

GAAP net income attributable to common shareholders for the first quarter was $5.1 million, or $0.28 per diluted common share, compared to $4.7 million, or $0.25 per diluted common share in the year-ago quarter. Adjusted EBITDA, as defined in our earnings release, increased 33% to $14.6 million compared to $11 million in the year-ago quarter. The increase was primarily driven by the growth in sales and improvement in gross margin. Our balance sheet remains clean with cash and cash equivalents of $87.6 million and zero debt. Inventory decreased to $67.1 million at the end of the first quarter, a $1.2 million decrease versus Q4 last year.

We expect to see a moderate increase in inventory during 2026 to ensure appropriate in-stock levels and fulfill continued strong demand. Net cash used by operating activities was $1.8 million compared to cash provided of $2.6 million in the prior-year period. We repurchased 20 thousand shares for approximately $500 thousand, or $24.54 per share, during the first quarter ended March 31, 2026, with $16.9 million remaining on our share repurchase program. Looking beyond share repurchases, our healthy capital allocation structure positions us well to continue our digital transformation and other strategic initiatives. Now turning to our 2026 outlook.

We are reiterating the guidance issued last quarter, expecting full-year 2026 net sales to range between $500 million and $515 million, compared to $480 million for 2025. This equates to year-over-year growth of 4% to 7%. For adjusted EBITDA, we are guiding to a range of $50 million to $54 million, representing year-over-year growth of up to 19%. This incorporates a cautious stance regarding the potential impact of the Iran conflict on both demand and cost. Also, as communicated previously, this guidance includes measured investments to improve our technology infrastructure, drive further customer acquisition, advance geographic expansion, expand penetration in existing markets, and accelerate product innovation.

These investments will ramp in Q2 and Q3 of this year, thereby temporarily reducing the double-digit EBITDA growth rate seen historically and in Q1 2026. We continue to see strong momentum in the business and believe that now is the time to make these key investments in order to position the company for sustained rapid growth in 2027 and beyond. Overall, we believe the business is well positioned to capitalize on current opportunities in a growing market and remain very optimistic about our ability to continue to unlock the substantial growth prospects that we see.

Strategic initiatives we have been implementing are working, and we are confident in our ability to continue to accelerate growth in sales, profitability, and free cash flow. Now I will turn it back to Ken for some further commentary.

Kenneth Romanzi: Thank you, Shane. Well done. As I reviewed on our earnings call last quarter, Nature's Sunshine Products, Inc. has a very strong foundation driving today's results and one upon which we can build an accelerated vision for growth.

The key pillars of this foundation include two very strong brands steeped in heritage and quality, Nature's Sunshine Products, Inc. and Synergy, operating in the large, global, and rapidly growing category of natural health supplements; a globally diverse business operating in over 40 countries around the world; exceptional product development capabilities sourcing and blending hundreds of nature's best ingredients from around the world and scientifically verifying their effectiveness; an army of independent consultants passionately representing our products every day around the world; a rapidly growing digital business penetrating new channels driven by a subscription model that enables consistent recurring revenue streams; a rock-solid balance sheet, with nearly $100 million in cash and no debt; and last but not least, a passionate mission-driven organization dedicated to elevating people's lives globally through improving their health and economic well-being, while delivering industry-leading results for our shareholders.

To build upon this foundation, we have developed what we call Nature's Sunshine Products, Inc.'s Vision for Growth, with the goals of doubling our sales to $1 billion and to leverage our infrastructure to achieve a 15% EBITDA margin over time. Key elements of our vision for growth plan include: one, continued rapid expansion of our digital business; two, explore distribution in select U.S. brick-and-mortar retail channels, working in a complementary, harmonious manner with our existing business; three, deeper penetration in our direct selling markets. The U.S. and China, the world's largest consumer markets, are two markets where we see terrific opportunities.

For example, our Asian brand Synergy is very small in the U.S. but rapidly growing, so we are doubling down to expand U.S. Synergy distribution as a key growth driver; four, expansion into new high-value markets. This year, we will enter Germany, our largest new market that we have entered since China in 2016, and the largest supplement market in Europe. Looking ahead, we plan to expand to attractive new Asian markets utilizing our very powerful Synergy Asia sales system; five, we will drive growth through sharper brand positioning and product innovation behind both the Nature's Sunshine Products, Inc. and Synergy brands.

Our new product pipeline is very strong over the next two years, and we will share the details of these new product launches as their launch dates draw near; six, leveraging our supply chain for scale efficiency. With excess capacity in our manufacturing facility, we can drive higher variable margins with volume growth. In addition, we will be investing in automation to drive further efficiencies; and lastly, seven, with nearly $100 million in cash and a debt-free balance sheet, we are well positioned to pursue bolt-on accretive acquisitions and to leverage efficiencies in our manufacturing plant. By executing this vision for growth, we believe $1 billion in sales is within our grasp.

We believe the sun has never shined brighter for Nature's Sunshine Products, Inc., and I look forward to sharing more about our vision for growth in the near future. Thank you for your time today and your continued support of Nature's Sunshine Products, Inc. I would now like to turn the call back to the operator for questions. Operator? Thank you.

Operator: Thank you, sir. Ladies and gentlemen, we will now begin the question and answer session. Should you have a question, please press star followed by one on your touchtone phone. You will hear a prompt that your hand has been raised. Should you wish to remove your hand from the queue, please press star followed by two. If you are using a speakerphone, please lift the handset before pressing any keys. Just a moment for your first question. And your first question comes from Susan Anderson with Canaccord Genuity.

Susan Kay Anderson: Nice to see another really strong quarter. Maybe if you can talk about the 15% EBITDA margin longer term. I am just curious if you could give us an idea of the building blocks to get there. How much is driven by gross margin expansion versus SG&A leverage? Or should we think about it as being equal between the two? Thanks.

Kenneth Romanzi: I will let Shane—Susan, great to hear your voice, and hopefully we will catch up soon personally. I will give you a general answer, and then Shane has a very laddered approach to how we are going to do this. It is really through scale. If we get the volume growth accelerated and we have good cost discipline, we can get the scale, and it comes in several areas. It is not just one big idea. It comes in several areas up and down the P&L.

L. Shane Jones: Okay, great. To get a little more specific for you, we are basically today a little over 10%. As we look at what we need to do to get there, there are three blocks. About one point of that is going to be coming from gross margin. That is continuing to do what we are doing, as well as, as Ken talked about, the scale portion as we put more volume through our manufacturing plant. We are underutilized today, so we will be able to be more efficient and drive efficiencies there. So that is about one point. About two points of that is through our volume incentives line.

As you can see, we have brought that down significantly over the last year, and really the biggest push of what is making that happen is our digital business, where we do not pay commissions or do not pay as much commission as we do in other parts of our business. As we mix more to digital, that will continue to come down. So that is about two points. And then the final piece is just leveraging our SG&A as we continue to grow. That is also another two points. As we talk about it, that is not reducing headcount or anything like that. It is really just leveraging as we grow. It is a one, two, and two.

Susan Kay Anderson: Perfect. That is really helpful. And then maybe I saw you appointed a new chief technology officer. Digital has obviously been very strong and very successful, particularly in the U.S. Does this signal that you are going to continue to focus in that area and maybe even continue to expand the product offered on the DTC site as you see a lot more opportunity there longer term?

Kenneth Romanzi: Yes. The hiring of a CTO is crucially important. We have a really good IT group here. However, technology, as you know, in every business is a game changer these days, everywhere from your base infrastructure all the way to the use of AI. We needed a leader that came from very different experiences in industry, both for evolving our base ERP system as a company—we face some end-of-life dates in five or six years on our Oracle ERP system, so we have to figure out what is the next step there in our ERP system—to absolutely putting the pedal to the metal on digital growth.

There is so much more we can do there and in the use of AI, as well as how we digitally enable our independent consultants. For instance, we just launched an app that allows independent consultants to do their entire business by phone, and there is so much more we can be doing with that. We just launched it, but there is so much more we can be doing. And John Hanasek, our new CTO, has a lot of experience in doing things like that. We are really taking technology and driving it across base infrastructure, digital growth, direct to consumer, as well as how we digitally enable the tens of thousands of independent consultants we have around the world.

A lot of our investments this year, as we talked about regarding why we are not continuing the most recent double-digit EBITDA growth and only doing single-digit EBITDA growth this year, are because we are making enhanced investments. A lot of it is in technology.

Susan Kay Anderson: Okay, great. And then last question, if you could just give some color on the brands and products that drove this strong growth in each region, and how you are thinking about new products. Do you expect to roll out new products to each of the regions this year? Thanks.

Kenneth Romanzi: I do not want to get specific about new products too much in advance. We will let you know as they occur. But when you think about what brands drove the growth, Nature's Sunshine Products, Inc. is our brand in the U.S., in North America, Latin America, Europe, and in China. And then the rest of the Asia Pacific region—Korea, Taiwan, Japan, Southeast Asia—that is Synergy. So when we say APAC growth, it is both brands, because Nature's Sunshine Products, Inc. is in China and the rest of Asia has Synergy. Hopefully, that will give you a little bit of indication as to what brands are driving the growth.

Both brands drove great growth in this quarter and continue to do so over time. Regarding new products, there is a smattering. We do not do the same new product everywhere. They are all on different time frames. We do have a very promising product that we are launching for the first time ever as a pan-Asian launch, meaning our three biggest Asian countries—Korea, Japan, and Taiwan—are all going to be launching the same product, the same formulation, at the same time through our very powerful Asia sales system. It has never been done before, so they are gearing up for that. As we get closer to the date, we will say what that product actually is.

It is a way to leverage the power of that system unlike we have ever done before.

Susan Kay Anderson: Okay. Excited to see what that is. Thank you so much for all the details.

Operator: Thank you. At this time, this concludes our question and answer session. I would now like to turn the call back over to Mr. Romanzi for closing remarks.

Kenneth Romanzi: Thank you, Marissa. We would like to thank everybody for listening to today's call, and we look forward to speaking with you when we report on our second quarter 2026 results. Have a great night.

Operator: Ladies and gentlemen, this does conclude today's teleconference. You may disconnect your lines at this time. Thank you for your participation.