(CRM 0.11%) reported fiscal 2018 first-quarter results on May 18. The global leader in customer relationship management software continues to enjoy strong demand for its services, prompting management to raise its revenue and earnings outlook for the year. results: The raw numbers


Q1 2018

Q1 2017

Year-Over-Year Change


$2.388 billion

$1.917 billion


Adjusted net income

$203 million

$168 million


Adjusted EPS




Data source: Q1 2018 earnings release.

What happened with this quarter

Total revenue leapt 25% year over year, to $2.39 billion, as Salesforce enjoyed robust growth across all of its main product lines.

Salesforce quarterly revenue by product line, showing year-over-year increases.

Image source:

Notably, Salesforce continues to expand its leading market share of the global CRM industry. In fact, Salesforce expanded its "market share in 2016 by more percentage points than the rest of the top 10 CRM vendors combined," according to the company.

Line graph showing Salesforce market share rising.

Image source:

Those gains are likely to continue, as Salesforce's deferred revenue -- basically revenue that has been booked from contracts but not earned yet -- jumped 26%, to $5.04 billion as of April 30. Additionally, unbilled deferred revenue -- essentially business that is contracted but not yet invoiced -- also grew 26%, to $9.6 billion.

Moreover, Salesforce's cash flow generation remains strong, with operating cash flow rising 17%, to $1.23 billion, in the first quarter.

Salesforce operating cash flow is increasing.

Image source: Salesforce.

Still, Salesforce once again generated a loss on a GAAP basis, with first-quarter net loss per share coming in at $0.01. On an adjusted basis, non-GAAP earnings per share -- which exclude stock-based compensation, acquisition-related expenses, income tax adjustments, and certain other items -- increased 17%, to $0.28.

Marc Benioff Chairman and CEO Marc Benioff. Image source:

Looking forward

Salesforce expects second-quarter revenue of $2.51 billion to $2.52 billion, signifying year-over-year growth of 23% to 24%. The company is also forecasting GAAP earnings of $0.00 to $0.01 per share, while non-GAAP EPS is projected to be $0.31 to $0.32. And Salesforce anticipates deferred revenue will increase approximately 22% year over year.

Additionally, Salesforce raised its guidance for fiscal 2018. It now expects:

  • Revenue of $10.25 billion to $10.30 billion, up from prior estimates of $10.15 billion to $10.20 billion
  • GAAP EPS of $0.06 to $0.08, up from $0.05 to $0.07
  • Non-GAAP EPS of $1.28 to $1.30, versus $1.27 to $1.29

"With our outstanding first quarter results, we are thrilled to be raising our fiscal 2018 revenue guidance by $100 million and raising our GAAP and non-GAAP earnings per share expectations for the year," Chairman and CEO Marc Benioff said in a press release. "Salesforce has once again been named the CRM market leader, and we continue to grow our share in CRM -- the fastest growing enterprise software market."