Please ensure Javascript is enabled for purposes of website accessibility

Verizon Halts FiOS Installs Due to COVID-19

By Rich Duprey – Apr 8, 2020 at 12:56PM

You’re reading a free article with opinions that may differ from The Motley Fool’s Premium Investing Services. Become a Motley Fool member today to get instant access to our top analyst recommendations, in-depth research, investing resources, and more. Learn More

But other providers are still installing service.

Verizon (VZ 1.66%) is maintaining a safe social distance from new customers during the COVID-19 pandemic, announcing on its website that it is not installing new FiOS service to homes and businesses.

Customers are advised that they can place an order for installation and it will be scheduled for later. Although new customers have reportedly received notices that installation could be as late as November, Verizon has said that is just a "placeholder" date and an actual service date will be provided later.

Fiber optic cable

Image source: Getty Images.

What are others doing?

While Charter Communications (CHTR 2.58%) seems to have mostly stopped cable TV installations, Comcast (CMCSA 2.08%) tells new Xfinity customers it has introduced home drop-off, which means its technicians will do the install work necessary from the outside of the house, and will leave a package at the door with the equipment and detailed instructions necessary for the homeowner to complete the install on the inside.

Altice (ATUS 7.59%) appears to still be offering regular installations as its website merely asks Optimum customers who are experiencing flu-like symptoms and have a scheduled install appointment to contact the company to make new arrangements.

The Verizon announcement says:

As a result of COVID-19, we are taking precautions to keep our employees and customers safe. At this time, our technicians will not be able to enter your home or business to install new services. You may proceed with placing your order and it will be held for future installation on a priority basis. You will receive notification to select an installation date when we resume operations.

Verizon told The Verge that "qualified service orders" do have self-install options available.


Rich Duprey has no position in any of the stocks mentioned. The Motley Fool recommends Comcast and Verizon Communications. The Motley Fool has a disclosure policy.

Invest Smarter with The Motley Fool

Join Over 1 Million Premium Members Receiving…

  • New Stock Picks Each Month
  • Detailed Analysis of Companies
  • Model Portfolios
  • Live Streaming During Market Hours
  • And Much More
Get Started Now

Stocks Mentioned

Verizon Communications Inc. Stock Quote
Verizon Communications Inc.
$39.81 (1.66%) $0.65
Comcast Corporation Stock Quote
Comcast Corporation
$30.99 (2.08%) $0.63
Charter Communications, Inc. Stock Quote
Charter Communications, Inc.
$328.54 (2.58%) $8.27
Altice USA, Inc. Stock Quote
Altice USA, Inc.
$6.38 (7.59%) $0.45

*Average returns of all recommendations since inception. Cost basis and return based on previous market day close.

Related Articles

Motley Fool Returns

Motley Fool Stock Advisor

Market-beating stocks from our award-winning analyst team.

Stock Advisor Returns
S&P 500 Returns

Calculated by average return of all stock recommendations since inception of the Stock Advisor service in February of 2002. Returns as of 10/05/2022.

Discounted offers are only available to new members. Stock Advisor list price is $199 per year.

Premium Investing Services

Invest better with The Motley Fool. Get stock recommendations, portfolio guidance, and more from The Motley Fool's premium services.