Please ensure Javascript is enabled for purposes of website accessibility

Zoom Gives Paying Customers More Control Over Their Data

By Donna Fuscaldo - Apr 14, 2020 at 11:44AM

You’re reading a free article with opinions that may differ from The Motley Fool’s Premium Investing Services. Become a Motley Fool member today to get instant access to our top analyst recommendations, in-depth research, investing resources, and more. Learn More

Zoom is allowing paying customers to choose which region their data is routed through but free users are out of luck.

In a bid to enhance security, Zoom Video Communications (ZM 3.39%), the popular video conferencing app, will soon allow paying customers to choose where their data is routed. 

In a blog post, Brendan Ittelson, the chief technology officer at the tech company, wrote that, beginning April 18, paid users will be able to opt-in or out of specific data center regions. Free users won't have a choice, but with millions of people in the U.S. using the platform to stay connected, much of that data will be routed through locations in the U.S.

Woman on a video conference call with paper and a pen on a table in the living room.


The new security enhancement for paying customers is designed to ease concerns after Zoom traffic was accidentally routed through a Chinese server. Researchers at the University of Toronto discovered Zoom calls were sent through Chinese data centers even though none of the users resided there. That has raised concerns about the Chinese government's ability to access data of U.S. businesses.

"This feature gives our customers more control over their data and their interaction with our global network when using Zoom's industry-leading video communication services," Ittelson wrote in the blog post. 

Ever since states across the U.S. ordered shelter-in-place rules, Zoom's usage has been skyrocketing. As of March, it has 200 million daily active users, compared to just 10 million at its peak at the end of December. That red hot growth has thrust Zoom into the spotlight as security and privacy concerns have been raised. Zoom has vowed to beef up its security and announced it would focus on improving security and privacy during the course of 90 days. It also recently brought on Alex Stamos, the former Facebook (META 0.22%) security chief, as an advisor. 

Randi Zuckerberg, a former director of market development and spokeswoman for Facebook and sister to its CEO, Mark Zuckerberg, is a member of The Motley Fool's board of directors. Donna Fuscaldo has no position in any of the stocks mentioned. The Motley Fool owns shares of and recommends Facebook and Zoom Video Communications and recommends the following options: short May 2020 $120 calls on Zoom Video Communications. The Motley Fool has a disclosure policy.

Invest Smarter with The Motley Fool

Join Over 1 Million Premium Members Receiving…

  • New Stock Picks Each Month
  • Detailed Analysis of Companies
  • Model Portfolios
  • Live Streaming During Market Hours
  • And Much More
Get Started Now

Stocks Mentioned

Zoom Video Communications Stock Quote
Zoom Video Communications
$113.23 (3.39%) $3.71
Meta Platforms, Inc. Stock Quote
Meta Platforms, Inc.
$180.89 (0.22%) $0.39

*Average returns of all recommendations since inception. Cost basis and return based on previous market day close.

Related Articles

Motley Fool Returns

Motley Fool Stock Advisor

Market-beating stocks from our award-winning analyst team.

Stock Advisor Returns
S&P 500 Returns

Calculated by average return of all stock recommendations since inception of the Stock Advisor service in February of 2002. Returns as of 08/16/2022.

Discounted offers are only available to new members. Stock Advisor list price is $199 per year.

Premium Investing Services

Invest better with The Motley Fool. Get stock recommendations, portfolio guidance, and more from The Motley Fool's premium services.