"It will change everything ." With statements like this, Verizon isn't holding back when it comes to creating excitement about its fifth-generation network (5G). Many investors expect Verizon's next growth cycle to come from 5G wireless upgrades. However, during 2021, the telecom semi-affectionately known as Big Red expects to roll out 5G high-speed internet in earnest. Cable companies already feeling the pain of video cord cutting are about to realize that Verizon is coming after their high-speed internet cash cow.

Cutting one cord and connecting another

In the first two quarters of 2020, 3.8 million video subscribers cut the cord. According to eMarketer, over the next three years, another 10 million are expected to drop linear TV. In the face of this trend, cable companies are focused on growing their high-speed internet business to offset video cancellations.

Comcast and Charter combined high-speed internet customers annual chart over the last four years.

Sources: Comcast and Charter. Chart by author.

Over  the  last  several  years , Comcast and Charter Communications have grown high-speed internet subscribers at an annual rate of around 5%. Partially because of the pandemic, Comcast added 323,000 net high-speed internet customers in the most recent quarter: "The best second quarter result in 13 years ." Charter also had a strong second quarter, bringing on 842,000 new residential internet customers -- a nearly fourfold jump from the year-ago quarter -- as high-speed internet revenue jumped more than 10% annually. 

Verizon 5G Home router pictured with the wording 5G Home has landed.

Source: Verizon.

It looks like this would be a tough environment for Verizon to find a foothold -- but looks can be deceiving.

Billions of reasons to be aggressive

One difference between traditional cable internet and Verizon 5G Home is the setup. Instead of running a cable from the wall, to the cable modem, and using one or more splitters to run a line to any televisions for cable TV, 5G Home is more flexible. With Verizon, you mount the receiver on a window, pair the receiver to the router, and place the router close to any power source .

An easier installation process is a plus, but Verizon also has an edge in other key areas of internet service.

Cable TV chart showing customer service scores of Comcast, Charter, and Verizon customer service scores for overall satisfaction, speed, reliability, customer support, and monthly bill.

Source: Cabletv.com. Chart by author.

Highspeedinternet.com survey of high-speed internet service providers including Comcast, Charter, and Verizon. Scores based on overall satisfaction, speed, reliability, customer service, and monthly bill.

Source: Highspeedinternet.com. Chart by author.

It's important that Verizon already appears to have a solid reputation with high-speed internet customers, because selling 5G Home is expected to address a massive opportunity. Of course, the scoring is based on Verizon's existing Fios offerings, and 5G has a different setup that may be a bit more complicated. We also don't know yet how 5G broadband's reliability and stability will compare to that of buried fiber-optic cables. However, the wireless carrier is offering free professional setup for 5G home internet, in case customers are stressed about mounting the receiver to their window or pairing the router.

According to Grandview Research, wireless broadband (like Verizon's 5G Home) is expected to grow the fastest, and represent the largest segment, of the high-speed internet industry. By 2027, global broadband service revenue is projected to top $640 billion. With billions potentially at stake, the argument for Verizon's 5G Home seems solid, assuming the pricing is right.

The bottom line

An opportunity worth billions, fast internet speeds, and great customer service sound like a fantastic business plan, but what about the price? In good news for Verizon customers and investors alike, the company seems to be pricing the service competitively.


Price per Month

Download Speed in Megabits Per Second


Charter Communications (CHTR 0.81%)


100 mbps

1-year contract required 

Comcast (CMCSA -0.02%)


200 mbps

1-year contract required 

Verizon (VZ -0.17%)


300 mbps 

No contract 

Sources: Charter, Comcast, and Verizon. 

The caveat: To get Verizon's $50 price per month, you also need to have a Verizon Wireless plan at $30 or more per month. Without a Verizon Wireless plan, the cost jumps to $70 per month. However, as we can see, to get Charter or Comcast's best price you need to sign a one-year contract. After this one-year agreement, the cable company pricing normally increases. Verizon's pricing is the same each year, which could be a big factor in retaining these relationships.

At last count, Verizon Wireless had more than 94 million postpaid or prepaid customers. Even if the company only sold to its own wireless subscribers, the addressable market is already significant. As an example, if Verizon were able to cross-sell even 10% of its wireless customers 5G Home at $50 per month, this would represent an additional $5.6 billion in annual revenue for the company -- roughly a 4% increase over its trailing-12-month top line.  In addition, Verizon could use 5G Home pricing as a retention tool for its highly profitable wireless business. 

Investors shouldn't overlook Verizon's opportunity to take a larger share of the high-speed internet market. Internet cord-cutting could lead to better growth for the wireless company. Considering Verizon's generous dividend yield of 4.1%, growth and income investors should consider adding  Big Red to their buy list.