What happened

Shares of Twilio (TWLO 0.60%) slid on Friday, slipping as much as 5.6% earlier in the session, though the stock ended the trading day down 4.7%. The cloud-communications specialist reported better-than-expected revenue and earnings, but unfortunately investors wanted more.

For the second quarter, Twilio delivered revenue of $668.9 million and an adjusted loss per share of $0.11.  For comparison, analysts' consensus estimates were calling for revenue of $598.37 million and a loss per share of $0.13. 

Hand typing text on mobile smartphone with chat icon appearing above phone.

Image source: Getty Images.

So what

Twilio's revenue grew an impressive 67% year over year, pushing the company's run rate to more than $2.6 billion. It also easily surpassed management's outlook for the quarter, which was guiding for 50% growth at the high end of management's forecast. 

Robust customer growth helped drive the top line. Twilio's active customer count grew to 240,000, up 20% year over year. Not only is the company adding new customers at a rapid clip, but existing customers are spending more, as evidenced by Twilio's dollar-based net expansion rate of 135%.

Now what

Twilio is expecting its strong growth to continue. For the third quarter, management is forecasting revenue of roughly $675 million, which would represent year-over-year growth of 51% at the midpoint of its guidance.

The company recently completed its acquisition of customer data platform Segment, and management said it's seeing strong adoption from its existing customers. Twilio also expanded its offerings by acquiring business messaging start-up Zipwhip, setting the stage for future cross-selling opportunities.

Twilio's growing ecosystem of cloud-based communications tools is second to none. While the stock will continue to be volatile, the business is doing just fine.