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1 Top Company That's Keeping Employees Happy During 'The Great Resignation'

By Rachel Warren, Brian Withers, and Trevor Jennewine – Updated Nov 16, 2021 at 5:12PM

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This company has built a cohesive and positive business environment.

While many companies across just about every industry imaginable are struggling to find and retain workers, not all are facing this dilemma.

In this segment of Backstage Pass, recorded on Oct. 27, Fool contributors Rachel Warren, Brian Withers, and Trevor Jennewine discuss one company that is continuing to thrive despite the surging rate of quits plaguing the current labor market.

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Rachel Warren: We're about 17 minutes past the hour, so we're going to head into our second question. We've been talking a lot lately about the on going labor shortage crisis. There was a study that was released by the U.S. Chamber of Commerce in July, that sound that less than half of small business owners can find workers. But this crisis is affecting businesses of all sizes.

A separate report by Bloomberg released last month found that two-thirds of businesses around the world are still struggling to hire workers. This is definitely not an issue that is limited to the U.S. alone. On that note though, I saw a really interesting story on Yahoo Finance today.

It was a quote from the Sam's Club, CEO, so CEO of Sam's Catherine McClay and she was speaking at Yahoo Finance's All Markets Summit, and apparently Sam's is not having any issues finding the workers they need. She said "we're at full employment in the field". She said "it's probably the statistic that I'm most proud of. Our clubs have been at full staffing for probably over three months."

Imagine these massive companies that are struggling to find workers and Sam's is continuing to attract workers in droves. She said "the secret sauce for Sam's Club has been a combination of higher wages and a clear pathway for career advancement." Again those things that people care about and Sam's is implementing that and it's working.

On that note, that leads me right there into my second question. What is a company that you think is doing right by its employees in this current labor environment, and what do you think they are doing that's positive?

Brian Withers: Rachel, we've been doing deep dives for quite a while and I've had the opportunity for almost a year now of being involved in that process. One of the companies, I end up doing the management and culture section on the Tuesday show. With usually Brian and Toby. The one that stuck out to me as being really impressive is DocuSign (DOCU 1.11%) and we did we did a deep dive and DocuSign June 27, I think so.

It should be available for most all members if you want to go back and look at it. But I just look back at the management and culture slides and I was going to just take a minute or two to go over those because it was just really impressive for what they're doing and it started with their CEO, Daniel Springer, who talked about, at DocuSign he wants people to do the work of your life.

When you sign onto DocuSign's career page, this is what you see. It talks about our mission and you can count on us being honest and open and do what's right every day and I love the sentence here.

"Everyone has an equal opportunities to succeed, to be heard, to exchange ideas openly, build lasting relationships, and do the work of their life." If they can encapsulate that sentence and live up to that sentence, that's a fantastic place to work.

You know what? I think they are at least getting close because they've won that 2021 Best Places to Work award from Glassdoor. Let me show some of the other stuff that they just got going on.

They have set up their jobs to be over here on the left they're designating each position as an in-office, a flex, or a fully remote job. Depending on what kind of job you have, you have flexibility in your workspace and where you work. As you're hiring, are they got tons of open positions over here, this old, but I looked on it today.

They still have tons of open positions. But as you go in, it's very clear upfront whether they're allowing you to work at home or not, and I love that transparency. Here's the locations. They have a number of different places around the world you can work at.

Back to the culture. I love this, that there's just three things that they're focused on is being trusted, loved, and responsible. Again, if they can live up to these things, I think they got a lot going for it. The diversity. This is another piece, when I was at Dell, we actually had diversity groups.

They started there that was one of the most enjoyable parts of being part of the company was these different diversity groups that would sponsored meetings and events and just help you a network.

We're there to help you with your career. You can see all of these different diversity groups that they sponsor at the bottom. Then lastly, I'll just look at these Glassdoor scores, 92% recommend to a friend. That's stellar.

When I worked at the company that I worked at, when I was in corporate, we had a 55% recommend to a friend. I can't even imagine. This isn't just a couple of reviews. This is almost 1,500 reviews. It certainly looks like they're doing something right and Daniel Springer is top CEO of 2021, has got some stellar approval scores as well.

It looks like DocuSign is doing the right thing. They are in the Silicon Valley, so they're in a very competitive market where if somebody doesn't like their job or how they're being treated, they can go some place else. I think DocuSign is doing the right thing here.

Trevor Jennewine: I think that's a great pick. Those Glassdoor scores are going to make my pick look not as good [laughs].

Brian Withers: I love your company by the way too. 

Rachel Warren: Yeah, I do too.

Trevor Jennewine has no position in any of the stocks mentioned. The Motley Fool owns shares of and recommends DocuSign. The Motley Fool has a disclosure policy.

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