Please ensure Javascript is enabled for purposes of website accessibility

LivePerson Teams With Japanese Company to Provide Online Customer Relationship Solutions

By Rich Duprey - Apr 22, 2013 at 11:35AM

You’re reading a free article with opinions that may differ from The Motley Fool’s Premium Investing Services. Become a Motley Fool member today to get instant access to our top analyst recommendations, in-depth research, investing resources, and more. Learn More

Will partner with one of the country's largest contact centers to provide customer-relations services across all digital channels

In an effort to expand its presence in the Asia-Pacific region and bring its online customer engagement platform to the fast-growing Japanese digital market, LivePerson (LPSN 2.72%) has signed a distribution partnership with Tokyo-based interactive digital marketing specialist Vixia, the company announced today.

"Companies in Japan are recognizing the importance of providing an exceptional customer experience across multiple channels," LivePerson executive Dustin Dean is quoted as saying. "By partnering with Vixia, our goal is to more broadly deliver our intelligent digital engagement solutions to the Japanese market and enable businesses to understand and exceed evolving consumer expectations, while also improving [return on investment] on their digital properties." 

Vixia is a partial subsidiary of Moshi Moshi Hotline, one of Japan's largest contact centers. It and its group companies offer multiple engagement options including online, phone, and in-person customer services. LivePerson expects the partnership will meld the best practices of both digital marketing and contact center solutions and allow for "intelligent," real-time connections in all digital channels to take advantage of the growing competitiveness in Japan's e-commerce space. "Intelligent engagement' involves using real-time behavioral analytics.

LivePerson provides customer engagement to more than 8,500 companies including Hewlett-Packard, IBM, and Walt Disney.

link

Invest Smarter with The Motley Fool

Join Over 1 Million Premium Members Receiving…

  • New Stock Picks Each Month
  • Detailed Analysis of Companies
  • Model Portfolios
  • Live Streaming During Market Hours
  • And Much More
Get Started Now

Stocks Mentioned

LivePerson, Inc. Stock Quote
LivePerson, Inc.
LPSN
$14.71 (2.72%) $0.39

*Average returns of all recommendations since inception. Cost basis and return based on previous market day close.

Related Articles

Motley Fool Returns

Motley Fool Stock Advisor

Market-beating stocks from our award-winning service.

Stock Advisor Returns
322%
 
S&P 500 Returns
116%

Calculated by average return of all stock recommendations since inception of the Stock Advisor service in February of 2002. Returns as of 05/26/2022.

Discounted offers are only available to new members. Stock Advisor list price is $199 per year.

Premium Investing Services

Invest better with The Motley Fool. Get stock recommendations, portfolio guidance, and more from The Motley Fool's premium services.