The online support forums are swimming in diatribes about the lack of a personal touch for a product that surely deserves one. If you buy an Apple
I understand that Google is a technology company first and a retailer six hundred and fifty-eighth or so, but I do expect better social judgment even from a total egghead. If Google wants to make any impact on a phone market saturated with iPhones, Research In Motion
Pull a page from the Netflix
I'm not saying that Google should remold its entire operations in the mold of Nokia
Whose customer-service model should Google carbon-copy and then modify? Or is the company doing the right thing by taking a hands-off approach to tech support? Let me know in the comments below.
Fool contributor Anders Bylund owns shares in Netflix and Google, but he holds no other position in any of the companies discussed here. Nokia is a Motley Fool Inside Value recommendation. Google is a Motley Fool Rule Breakers pick. Apple, Amazon.com, and Netflix are Motley Fool Stock Advisor selections. Try any of our Foolish newsletters today, free for 30 days. You can check out Anders' holdings and a concise bio if you like, and The Motley Fool is investors writing for investors.