We all know that customer service is important. Serve customers well, and they're likely to keep coming back or even tell their friends. Treat them poorly, and plenty of people will hear about it.
As investors, we can find that it's profitable to follow which companies are known for great service, which are improving their service, and which are not doing so well. To that end, here are a few companies recently singled out as among the best and worst in customer service by the folks at crmlowdown.com:
No. 1: 1-800-Flowers
No. 5: Southwest Airlines
No. 9: American Express
So which companies were awarded the lumps of coal? Here are just a few:
No. 1: Dell
No. 3: Time Warner's
No. 9: Home Depot
What are your thoughts on this vital topic? Which companies have made an impression on you because of their stellar or stinking service? Share your thoughts on our discussion board and in our CAPS service, where thousands of investors have rated thousands of stocks.
Here are some more of our thoughts from Fool HQ: