Five9(NASDAQ) FIVN

Five9, Inc. helps companies talk to their customers online. The software manages phone calls, emails, and chat messages. It uses artificial intelligence to make customer service faster.

What Does Five9 Offer?

• Intelligent CX Platform: Software-as-a-service solution for customer service and sales; accounted for 94% of revenue in the first half of 2026.
• Genius AI Suite: Portfolio of artificial intelligence tools that coordinate interactions between human and digital agents.
• Professional Services: Support services for the implementation and optimization of the platform; accounted for the remainder of revenue in 2026.

Strategic Moves and Modern Growth

• Acquired Aceyus in August 2023 to expand data integration and reporting capabilities.
• Acquired Acqueon in August 2024 to bolster proactive customer engagement offerings.
• Initiated a global reduction in force in April 2025 that lowered employee count by approximately 4%.
• Consolidated the corporate headquarters in San Ramon, California, during May 2026 to reduce facility space.

The Intelligence Factor

Five9 utilizes a framework called Genius AI to coordinate customer interactions across channels like voice, video, and social media. The platform uses a data flywheel where each interaction helps human and digital agents learn and improve over time.

Measuring Recent Performance

• Revenue reached $312.4 million in the three-month period ended June 30, 2026, up 10% year over year.
• Net income was $21.8 million in the six-month period ended June 30, 2026, compared to $1.7 million in the same period of 2025.
• The annual dollar-based retention rate for subscription and telecom revenue was 106% for the 12 months ended June 30, 2026.
• The market capitalization was $1.6 billion in the quarter ended June 30, 2026, down 20.0% year over year.
• Cash and cash equivalents totaled $187.3 million as of June 30, 2026, alongside $466.8 million in marketable investments.

Evolution of the Business

Five9 has transitioned from a cloud software provider into a platform focused on artificial intelligence for customer service. This evolution and targeted acquisitions help the company serve over 3,000 large enterprise clients.