Freshworks(NASDAQ) FRSH

Freshworks Inc. helps businesses manage customer and employee support. The company makes simple software to solve technical issues fast. These tools help organizations keep staff and customers happy.

What Is on the Product Menu?

• Customer Experience: Software tools like Freshdesk and Freshchat that manage customer queries and marketing; subscription fees generate the vast majority of revenue.
• Employee Experience: Platforms such as Freshservice and Device42 that help internal technology and business teams manage assets and requests.
• Freddy AI: A suite of artificial intelligence tools that provides automated support and data insights for business users.
• Freshworks Platform: The technical foundation that connects all customer and employee software into one unified system.
• Professional Services: Assistance with product configuration and data migration; accounts for less than 5% of total revenue.

Strategic Steps Forward

• Completed the acquisition of FireHydrant, a provider of incident management software, in January 2026.
• Initiated a restructuring plan in May 2026 to optimize operations and improve efficiency.
• Expanded the Freddy AI suite with new agent and copilot features to boost user productivity.
• Continued a share repurchase program, buying back $204.5 million of Class A common stock in the first half of 2026.

A Global Tech Foundation

Freshworks provides its services to organizations across North America, Europe, the Middle East, Africa, and the Asia Pacific. The company uses a single technical platform to provide artificial intelligence insights across all its software products.

Just the Key Facts

• Total revenue reached $237.4 million for the three months ended June 30, 2026, up 16% year over year.
• Net dollar retention rate, which tracks revenue growth from existing customers, was 104% as of June 30, 2026.
• The number of customers contributing more than $5,000 in annual recurring revenue grew 6% year over year to 25,356.
• Free cash flow was $107.1 million for the six months ended June 30, 2026.
• The company maintained $494.7 million in cash and cash equivalents as of June 30, 2026.

The Long View

Freshworks has evolved from a single ticketing software provider into an integrated artificial intelligence service platform. Its ability to unify employee and customer support tools helps the company maintain a steady presence in the global software market.