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American Water Works (AWK -0.66%)
Q4 2019 Earnings Call
Feb 19, 2020, 9:00 a.m. ET
Contents:
- Prepared Remarks
- Questions and Answers
- Call Participants
Prepared Remarks:
Operator
Good morning and welcome to American Water's fourth quarter and year-end 2019 earnings conference call. As a reminder, this call is being recorded and is also being webcast with accompanying slide presentation through the company's Investor Relations website. Following the earnings conference call, an audio archive of the call will be available through February 26, 2020. U.S.
callers may access the audio archive toll-free by dialing 1 (877) 344-7529. International callers may listen in by dialing 1 (412) 317-0088. The access code for replay is 10138592. The audio webcast archive will be available for one year on American Water's Investor Relations website at ir.amwater.com/events.
I would now like to introduce your host for today's call, Ed Vallejo, vice president of investor relations. Mr. Vallejo, you may begin.
Ed Vallejo -- Vice President of Investor Relations
Thank you, Chuck, and good morning, everyone, and thank you for joining us for today's call. As usual, at the end of our prepared remarks, we will open the call for any of your questions. Now during the course of this conference call, both in our prepared remarks and answers to your questions, we may make forward-looking statements that represent our expectations regarding our future performance or other future events. These statements are predictions based upon our current expectations, estimates and assumptions.
However, since these statements deal with future events, they are subject to numerous known and unknown risks, uncertainties and other factors that may cause actual results to be materially different from the results indicated or implied by such statements. Additional information regarding these risks, uncertainties and other factors as well as a more detailed analysis of our financials and other important information is provided in the earnings release in our December 31, 2019, Form 10-K, each as filed with the SEC. Reconciliations for non-GAAP financial information discussed in this conference call, including adjusted net income, adjusted earnings per share, adjusted return on equity and our adjusted regulated O&M efficiency ratio can be found in our earnings release and in the appendix of the slide deck for this call. Also, this slide deck has been posted to our Investor Relations page.
All statements in this call and related to earnings and earnings per share refer to diluted earnings and earnings per share. And with that, I will now turn the call over to American Water's president and CEO, Susan Story.
Susan Story -- President and Chief Executive Officer
Thanks, Ed. Good morning, everyone, and thanks for joining us. Today, our COO and CEO-elect, Walter Lynch, will give key updates on our operations; and our CFO, Susan Hardwick, will cover the fourth quarter and full-year financial results. As you know, this is my last earnings call, and I'm excited to say something I've had the privilege of repeating on every earnings call since May of 2014.
Yet again, American Water employees delivered strong results as we continue to grow our business and execute on our strategies. I've said many times that very few people get the opportunity and privilege of working with their heroes every day, and I do. The amazing people of American Water consistently deliver outstanding service and results, and they do so with incredibly inspiring commitment and dedication to our customers and to our community. Now let me highlight just a few of our 2019 accomplishments.
We continued our strong financial performance. Adjusted earnings were up 9.4% year over year with strong growth in both our Regulated and Market-Based businesses. We added 67,000 customer connections in our Regulated business in 2019 through both closed acquisitions and organic growth. And just over the past seven weeks, in 2020, we have closed an additional 5,100 customer connections.
Walter will cover this in detail, but we closed on a total of 21 acquisitions in eight different states in 2019. We are proud to truly be providing solutions across the United States. We want communities to be better because we're there, and we're excited to welcome our new customers and our new employees to the American Water family. And in addition to these closed acquisitions, we will welcome more than 44,000 new customer connections already under agreement over the next several months.
Our growth wouldn't be possible without being customer-obsessed and being the best at the fundamentals of delivering safe, reliable and affordable water and wastewater services to our customers. We invested about $1.9 billion in 2019 with $1.7 billion going into our existing regulated infrastructure and $235 million for regulated acquisitions. We work to be as efficient as possible in both our O&M costs and in our capital projects work and by leveraging our buying power and strategic sourcing to keep customer bills affordable. We continue to implement practical technology tools for our frontline employees to enhance their ability to serve our customers more effectively.
And we're also working on customer interfaces that deliver a highly personalized and satisfying customer experience. Moving to our Market-Based businesses. Homeowner Services continued its strong performance, most recently launching a partnership with the San Francisco Public Utilities Commission. This represents about 100,000 potential new customers for that business.
And as you know, we were extremely honored in 2019 to be awarded the Department of Defense contracts for water and wastewater systems at both joint base San Antonio and Texas and the United States Military Academy at West Point in New York. We now provide water and wastewater services on 16 military bases across the U.S., and it is a true honor to serve the men and women who serve our country. We also announced in November an agreement to sell our New York American Water subsidiary to Liberty Utilities Co. And in December, we completed the sale of our Keystone operations.
Moving to Slide 6. With our continued strong performance and our commitment to the disciplined execution of our strategies, we are affirming our 2020 EPS guidance initiated this past December of $3.79 to $3.89 per share and our long-term 5-year growth of 7% to 10%. And for the sixth year in a row, our Board of Directors approved a dividend increase that is at the high end of our long-term growth. We remain a regulated water utility at our core with a low-risk and predictable growth story further enhanced with a strong ESG performance record.
We plan to invest $20 billion to $22 billion in capital over the next 10 years. This includes replacing pipe, pumps and plants, and it also includes investing in critical resiliency and asset-hardening projects related to climate variability. Again, this will be balanced by our continuing O&M and capital cost efficiency efforts, constructive regulatory and legislative policy and technology deployment. The successful execution of our strategies has enabled us to achieve a 5-year total shareholder return of 156% compared to the S&P 500's 5-year TSR of 74%.
Strong financial performance is a direct outcome of our steadfast focus on and execution of the fundamentals of our business. Moving to Slide 7. Let me talk just a moment about how we deliver results. It is our firm belief that companies do well by doing good.
Just last month, we were named to the Global 100 Index as one of the world's 100 most sustainable company. American Water ranked 16th, fourth among only 17 total U.S. companies of any sector making the list and the only U.S.-based utility. We were also just named for the third year in a row to Barron's 100 Most Sustainable Companies as the highest ranked utility.
We are extremely proud of these recognitions as they validate from external sources our deep commitment to be an ESG leader. This slide lists several of our most recent 2019 and 2020 ESG recognitions. We know that investors are actively searching for companies who deliver strong financial results while they also fully engage and develop employees, continually improve customer experiences, protect the planet and make communities stronger because they're there. When these things are in the fabric of your culture and you also excel at the fundamentals of your business, long-term financial sustainability follows.
And this is why we are confident in our business and our growth for the future. With that, I will turn the call over to Walter to give a more detailed update on our Regulated business.
Walter Lynch -- Chief Operating Officer and CEO-Elect
Thanks, Susan. Good morning, everyone. Our Regulated businesses had a strong fourth quarter with significant capital investment, strategic acquisitions and continued O&M efficiency. Turning to Slide 9.
There was a substantial amount of progress in the regulatory front throughout 2019 and continuing into 2020. In 2019, we concluded four rate cases in Indiana, Kentucky, West Virginia and Maryland. In total, these four cases included more than $860 million of capital investment to provide reliable service for our customers. They also reflect a concerted effort in cost management, which I'll speak to you shortly.
We have three pending rate cases in New Jersey, Virginia and California. In December 2019, New Jersey American Water filed a general rate case requesting an overall revenue increase of approximately $88 million, excluding the revenue from the distribution system improvement charge, or DSIC. Since our last rate case in 2018, we have or will invest more than $1 billion in system upgrades, including 95 miles of water mains, which is critical to water quality, reliability and fire protection. That level of investment also addresses New Jersey American Water's compliance with the state's Water Quality Accountability Act.
In November 2018, Virginia American Water filed a general rate case requesting an overall revenue increase of $5.6 million driven by approximately $98 million in infrastructure upgrades since April 2017. Interim rates became effective on May 1, 2019, and we expect a decision later this year. Moving west. California American Water filed for new rates in July 2019.
The case covers 2021 through 2023 and request an increase in authorized revenue of $46.6 million over three years, beginning with a $26 million increase proposed for January 1, 2021. The request seeks $197 million for infrastructure improvements planned for 2021 and 2022. We expect a decision on this case late this year with new rates to take effect on January 1, 2021. California American Water also joined a multicompany request on January 22, 2020, that requested a one-year delay in filing a new cost of capital application and an extension of the currently authorized cost of capital.
Turning to Slide 10. We continue to balance making critical investments to provide reliable service while limiting the impact to our customers' bills. For 2019, we've invested a total of $1.9 billion in our Regulated Operations. At the same time, we continue making progress toward our long-term O&M efficiency goal of 31.3% by 2024.
To put this effort in perspective, our adjusted O&M expenses are just slightly higher today than they were in 2010. Since then, we've added approximately 270,000 customer connections while expenses only increased at a compound annual growth rate of 0.6%. We're extremely proud of our employees' focus and commitment to controlling costs on behalf of our customers. Turning to Slide 11.
As Susan said, we continue to grow the size of our footprint with 21 acquisitions occurring in eight states adding about 53,100 new customer connections. In 2020, year to date, we've added approximately 5,100 new customer connections through two closed acquisitions with the majority coming from the Fruitridge Vista water system in California. In 2019, we were successful in continuing to expand our wastewater footprint in areas where we serve water customers. It just makes great sense to use our existing resources in areas where we already provide water services.
This was the case last year in Alton, Illinois where we welcomed 23,000 wastewater customer connections and in Exeter, Pennsylvania where we welcomed 9,000 wastewater customer connections. We also added 14,000 new customer connections from organic growth in 2019, and we'll welcome another 44,200 customer connections through 28 signed agreements in nine states. Seven were signed since we last spoke at Investor Day in early December. These agreements will add about 15,000 water customer connections and about 29,000 wastewater customer connections.
Moving to Slide 12. We continue to achieve our 1% to 2% growth of customer connections through acquisitions, which equates to about 30,000 to 60,000 new customer connections per year. As you can see, since 2015, we've completed 83 acquisitions, adding about 173,000 new customer connections in 10 states. Of those 83 acquisitions, 50 were acquisitions of water systems, adding 43,000 customers; and 33 were acquisitions of wastewater systems, adding 130,000 customers.
Our customer base is now 93% water and 7% wastewater, which provides us tremendous opportunities to grow our wastewater business in areas where we already provide water service. We're very disciplined in our approach to acquisitions, leveraging our tremendous expertise to find solutions for communities. We now have about 695,000 customer opportunities in our pipeline, up from about 650,000 customer opportunities in our last update at Investor Day. This consistent growth in our pipeline is bolstered by key regulatory mechanisms and legislative enablers.
We work constructively with regulators and legislators in the states where we operate to receive these key mechanisms and enablers. We now have fair market value in eight of our states, consolidated tariffs in 12 of our states and water quality accountability legislation in two of our states with other states within our footprint considering similar legislation. We're a purpose-driven company, and every one of our employees plays a role in supporting our disciplined growth strategy. For us, it's about providing meaningful water and wastewater solutions to communities and welcoming these new employees into our company culture of purpose and safety.
And with that, I'll turn the call over to Susan Hardwick for more detail on our financial performance.
Susan Hardwick -- Chief Financial Officer
Thank you, Walter, and good morning, everyone. Let me start on Slide 14 with a summary of our results. Fourth-quarter 2019 consolidated GAAP earnings were $0.54 per share compared to $0.62 per share in 2018. In the fourth quarter of 2019, GAAP earnings were adjusted for the December sale of our Keystone operations and 2018 GAAP earnings were adjusted for the remeasurement of deferred taxes resulting from the Tax Cuts and Jobs Act.
Excluding these adjustments, adjusted earnings per share were up $0.04 per share driven primarily by growth in the Regulated business.The Regulated business segment results were up $0.13 per share or an increase of 18.3% compared to 2018 earnings. The Market-Based businesses results were up $0.03 per share, and the parent company decreased $0.12 per share compared to 2018 primarily reflecting higher interest expense to support growth in the business. And for the year, our 2019 adjusted earnings were $3.61 per share or a 9.4% increase over the same period last year. Our Regulated Businesses increased $0.28 per share.
Our Market-Based Businesses increased $0.12 per share primarily from Homeowner Services. And finally, the parent results decreased by $0.09 per share year over year driven by higher interest expense, which was partially offset by the sale of the legacy investment that occurred in the second quarter of 2019.Moving on to Slide 15. Let me walk through a bit more detail of the 2019 results by business. As I mentioned, Regulated Operations were up $0.28 per share in total.
We had a $0.49 per share increase from additional authorized revenue and surcharges to support infrastructure investments, acquisitions and organic growth. Offsetting the revenue increase, the second quarter of 2019, which was the wettest on record, had a $0.04 per share unfavorable impact from weather. Also, O&M expense increased $0.03 per share and depreciation and interest increased $0.14 per share, both to support regulated acquisitions and other growth. The Market-Based Businesses reported strong results in 2019 compared to 2018 primarily driven by organic growth of the Homeowner Services group and from the addition of the two contracts in our military services group in 2018.
Finally, the parent was down $0.09 per share primarily reflecting higher interest expense to support growth in the business and a $1.5 million or about $0.01 per share donation to the American Water Charitable Foundation. Moving to Slide 16. We have been very active on the regulatory front. The Regulated Businesses received $98 million in annualized new revenues in 2019.
And this includes $45 million from rate cases and $53 million from infrastructure surcharges. We have also filed requests and are awaiting final orders on three rate cases and one infrastructure surcharge proceeding for a total annualized revenue request of $126 million. The continued successful execution of our regulatory strategy is a key element of our ability to consistently deliver results. Moving to Slide 17.
As Susan said, we are affirming our 2020 EPS guidance range of $3.79 to $3.89 per share that we initiated in December. We are also affirming our long-term earnings compounded annual growth rate expectation on an earnings per share basis of 7% to 10% while investing capital in the range of $8.8 billion to $9.4 billion over the next five years. Moving to Slide 18. Let me summarize.
We've invested capital of $1.9 billion in 2019, including $1.7 billion of regulated system improvements to better serve our customers and $235 million in closed regulated acquisitions that added over 53,000 new customer connections. These investments increased our estimated rate base at the end of 2019 to $13.7 billion, a 10.1% increase from the prior year. Our cash flow from operations held steady on a year-over-year basis from strong net income growth and the cash flow from our Market-Based Businesses. We continue to deliver strong consolidated results.
Our total company consolidated actual return on equity was 10.6% for 2019. Regulatory execution along with strong results from our Market-Based Businesses allows us to consistently deliver on our earnings commitment. We believe that delivering on results, combined with our strong earnings growth and superior dividend expectations, continues to provide excellent value for our investors. And we continue to be a top leader in dividend growth.
We have grown our dividend at a compound annual growth rate of approximately 10% or more over the last five years, and we expect to continue this growth at the high end of the 7% to 10% range. Also, we continue to target a dividend payout ratio of 50% to 60% of earnings. And with that, let me turn it back to Walter for a few additional comments.
Walter Lynch -- Chief Operating Officer and CEO-Elect
Thanks, Susan. As you all know, this is Susan Story's last earnings call with American Water, and I wanted to take this opportunity to reflect on her tenure with us. For me, it's been an absolute honor to work with Susan over the past six years as CEO and a year before that as CFO. She cares deeply about our people, our customers and our communities.
Her commitment to do well by doing good has led to so many of our successes. There are too many accomplishments to name, but I will note that our commitment to the health and safety of our employees has been extraordinary. Susan always lives up to the company's strong values, especially safety. Nothing has mattered more.
She cares about every single employee in our company and constantly reminds us that every employee should go home to their families in the same or better shape in which they came to work. We've had a 63% reduction in overall OSHA recordable injury rates and a 72% reduction in the serious injury rate since she became CEO. Our goal is to have 0 injuries, and we're working to make that a reality. During Susan's tenure, American Water became the first and continues to be the only water utility in the S&P 500, the Dow Jones Utility Average and the Philadelphia Utilities Index.
Additionally, our six-year total shareholder return is 230.8%. Market capitalization increased from $8.6 billion in May of 2014 to over $25 billion currently. And our dividend growth compound annual growth rate over the past six years is 10.2%. Susan has been instrumental in guiding us on our current journey as a people power culture and a customer-obsessed organization with a strong commitment to environmental leadership, water quality, operational excellence and growth.
Our entire leadership team is deeply committed to the execution of our strategies and our company values. So Susan, on behalf of all the employees at American Water, thank you so much.
Susan Story -- President and Chief Executive Officer
Thank you, Walter. And I want to thank all of you on this call, investors, analysts and other stakeholders who have been part of this remarkable journey I've had with this amazing company. I've enjoyed all the moments we've spent together, whether on non-deal roadshows, our individual visits, earnings calls, investor days, you name it. I appreciate the rigor and discipline that you require of us to ensure the best financial future for your clients.
I hope you know that now and tomorrow, this company and its leaders take very seriously our responsibility to stewardship of the trust you put into us so that you can, as one of our investors described to me, make us your "swan stock or your sleep-well-at-night stock." I know that you realize that this company and our continuing results are a product of almost 7,000 incredible employees led by the best executive team in the country. All that we have done is reflective of thousands of hours of honest discussion, vigorous debate, long- and short-term strategizing and action planning from all of us. Walter has been a critical key leader for this company for almost two decades, and his experience and steady hand will successfully guide this company into the coming years. And I'm also thankful I've had the opportunity to work with two of the best CFOs in the entire utility industry.
First, Linda Sullivan and now Susan Hardwick. And to top it off, you have Institutional Investor magazine's Sell-side Analyst Choice for the Best RRVP in Utilities, Ed Vallejo, and his entire team providing continuing expertise to ensure that you and your client get the information you need to make your best decision, which we think is us, of course. So thanks to all of you for everything. And with that, we're happy to take your questions.
Questions & Answers:
Operator
Thank you. We will now begin the question-and-answer session. [Operator instructions] And our first question will come from Julien Dumoulin-Smith of Bank of America. Please go ahead.
Julien Dumoulin-Smith -- Bank of America Merrill Lynch -- Analyst
And let me just pile on here. Congratulations. Truly, it's been a pleasure and more importantly, I wish you all the best in the adventures to come.
Susan Story -- President and Chief Executive Officer
Thank you, Julien.
Julien Dumoulin-Smith -- Bank of America Merrill Lynch -- Analyst
Absolutely. And perhaps just to turn it back to our regularly tuned program here, just if I can. I appreciate the commentary. If we can talk about PFAS in brief, and I want to break this into a couple of different pieces.
First, with respect to military sites, I know you guys have been obviously very involved for a while. Does PFAS start to change the opportunity set for your existing sites? And secondly, does it change the opportunity set for incremental sites and/or accelerate those opportunities in terms of bases that may or may not be looking at opportunities, including yourself. And then separately, coming back to PFAS, more holistically, I know EPA is looking at setting perhaps updated targets. And to what extent could either state or more importantly, federal level efforts, and I know a lot of the specific states you guys operate in already have been looking at or have already instituted more specific and stringent targets.
Does that change the name of the game? And I know we talked about this a few months ago at your analyst day, but again, even in that short brief time, it seems like the conversation has evolved.
Susan Story -- President and Chief Executive Officer
Julien, that's a great question. And I will start and then Walter can pick up after this. So you're right. Let me take the first one about the military bases.
Because as we know that a majority of the source of PFAS are firefighting foam and many military installations through the years, of course, doing exercises and those type of things tend to have a concentration, the Department of Defense is actively working at its bases to determine if and whether they have issues. We have, as you noted, already done work on two of our military bases. We have been working on PFAS for well over a decade. We were able to treat it successfully.
We've done so with Picatinny Arsenal in New Jersey, for example. So we're working with the bases that we serve in order to help look at what do they have, and then we feel certain that we're able to treat those. And remember that with military bases that we can, with the newer bases, actually, every year instead of every two years, go in, look at the assets, look at something above and beyond what we bid on to begin with, and we have the ability to change those O&M contracts to recover those costs. So from that standpoint, we'll be working on that over the next several months to work with those bases to do that.
The second thing about the EPA and updated targets. So keep in mind that the EPA has two classifications. One is called maximum contaminant level. And there's close to 100 contaminants that they basically say, "This is the regulation.
You must meet this." Then they have something called a health advisory that actually doesn't have the weight of required adherence to that. Believe it or not, PFAS is actually not an MCL, or maximum contaminant level. It's a health advisory. And right now, they're looking at 70 parts per trillion.
So what the — or that's what they have. What they're looking at doing is codifying that, making it an MCL so that they do have the weight of required compliance behind it. There's a lot of questions, as you said, about levels, and we're seeing the different states. New Jersey, for example, has a 13 or 14 parts per trillion based on the top of PFA it is.
We're seeing New York look at it, California's looking at it, several states are. We at American water are working closely with the EPA, very closely. We think it's better to have one for the entire country. We can treat to whatever level is needed.
It is an expense issue as we go through there plus some capital investment in how we treat that. So it is a growing field. It is a field in which we believe we have tremendous expertise. We're an advisor to the EPA on this issue, and we will be, as we go down this road and we look at what the finalization of these targets are, we can look at what impact that would have to our investment levels as well as what it would have to O&M.
Walter Lynch -- Chief Operating Officer and CEO-Elect
And just to add a little bit to that, Susan. We treat in each of our states to the health advisory level of 70 parts per trillion, unless the state has a more stringent requirement, and then we treat to that, such as California and New Jersey and New York. So that's how we address it. But as Susan said, we are working with the EPA to make sure that we put our views in there about what we think the MCL should be.
And it's going to take, I think, some time for the EPA to go through their testing protocols to determine the MCL, but we're going to continue again to treat it to 70 parts per trillion or less if the state has a more stringent requirement.
Julien Dumoulin-Smith -- Bank of America Merrill Lynch -- Analyst
Got it. And just a quick follow-up. Does that change the municipal acquisition opportunity as best you see it? Would that trigger? Sorry for the follow-up. I know there's a lot of questions.
Walter Lynch -- Chief Operating Officer and CEO-Elect
Yes. I think that's going to be just part of the pie as far as opportunities for us to provide solutions for communities. If they have issues with PFAS and they're looking at the cost to treat that or other options and maybe shutting down their facility and tying into ours, I think it does provide opportunities for us, yes.
Julien Dumoulin-Smith -- Bank of America Merrill Lynch -- Analyst
Yes. I'll leave it there. Thank you again, and again, best of luck.
Operator
And our next question will come from Durgesh Chopra of Evercore. Please go ahead.
Durgesh Chopra -- Evercore ISI -- Analyst
Good morning, team. Susan, I will miss you a lot, and it's been an absolute pleasure. Congrats again.
Susan Story -- President and Chief Executive Officer
Thank you.
Durgesh Chopra -- Evercore ISI -- Analyst
Just going back. Can I follow up on Julien's questions on the PFOS, PFAS? Can you just remind us what level of capex do we have in the current, I guess, your five-year outlook or 10-year outlook as it relates to PFOS, PFAS?
Susan Story -- President and Chief Executive Officer
It's considered to be part of the kind of normal capex we do. When you look at the chart, for example, and you look at water quality, it falls into that, the piece of the pie for water quality. So as we go forward and we look at the magnitude of what the requirements could be, it could either take a bigger piece of the pie or we could move to make the pie bigger. It just depends on the magnitude.
Durgesh Chopra -- Evercore ISI -- Analyst
OK. Thanks. And then just can I go back to the quarter pretty quickly? Maybe this is for Susan Hardwick. The parent other number for the $0.13 to $0.12 increase quarter over quarter just seems very large.
Is that all interest expense driven or are there other items in there?
Susan Hardwick -- Chief Financial Officer
It's primarily interest, and just recall again that we issued about $1 billion worth of, sorry, I didn't have my mic on. It is primarily interest. And just recall that during the year, we issued about $1 billion worth of long-term debt. That's the primary driver.
Susan Story -- President and Chief Executive Officer
And when you see the employee-related expense, actually, this is something that we are very positive about. If you remember, we reached an agreement with our union last year and we include all of our union-represented employees, which is about 47%, 48% of our employees, into our annual performance plan with bonuses based on the performance of the company. 2019 was the first year, the first full year that we actually had that accrual for all of the union-represented employees. So the majority of those employee-related costs are based on that.
So that's why year over year, it looks higher because that's an additional cost.
Durgesh Chopra -- Evercore ISI -- Analyst
OK. Perfect. And then just a real quick one I'll slide in there. New York American sale, is that still scheduled to sort of close second half of this year?
Walter Lynch -- Chief Operating Officer and CEO-Elect
Durgesh, Walter. Yes. We're progressing as expected on that. And we said we'll probably close at the end of this year or the beginning of 2021, but it is progressing as expected.
Durgesh Chopra -- Evercore ISI -- Analyst
OK. Thanks again.
Operator
And our next question will come from Michael Lapides of Goldman Sachs. Please go ahead.
Michael Lapides -- Goldman Sachs -- Analyst
Hey, guys. Once again, Susan, I don't mean to sound like or repeat myself from comments made at the analyst day, but congratulations. You've done an excellent job in running this company over the years.
Susan Story -- President and Chief Executive Officer
Thank you, Michael.
Michael Lapides -- Goldman Sachs -- Analyst
I do have one question. Where do you think across your system you have the greatest challenges to earn authorized ROEs? And what are the steps over the next two to three years, Walter, you plan to do, either from a regulatory construct or a cost management effort or something else, to improve the earned returns in those jurisdictions?
Walter Lynch -- Chief Operating Officer and CEO-Elect
Michael, Walter. We're happy in each of the states where we're operating. And as far as being treated fairly, I think we're being treated fairly in the states where we operate. So I'm not going to really comment on the authorized ROEs or the earned ROEs in any of the states, but we're very happy where we're operating.
I think going forward, it's part of our culture to look at every dollar in our business. And that's I think what sets us apart. If you look at the O&M efficiency improvements that we've had, every dollar that we spend, our teams are out challenging, do we need to spend that dollar, is there a benefit to our customers. And so it's that culture that I think is driving our O&M efficiency in the right way.
I think we're going to continue to leverage technology. And technology has been a key enabler for us and will continue to be a key enabler going forward, making our employees more efficient, providing better service for our customers. So we're going to continue to leverage that as we move forward as well.
Susan Story -- President and Chief Executive Officer
One thing that was interesting, I was reading our supply chain report from year-end 2019, and they track something called total cost of ownership that looks at from negotiations, from us being able to use volume procurement, they call it total cost of ownership. We actually, last year, almost saved $80 million just in supply chain from that area called total cost of ownership. And I think that is a good representative of what Walter's talking about in addition to our folks and the technology just leveraging our size, scope and scale and being smart on supply chain.
Michael Lapides -- Goldman Sachs -- Analyst
Got it. Thank you, guys. Much appreciated.
Operator
And our next question will come from Jonathan Reeder of Wells Fargo. Please go ahead.
Jonathan Reeder -- Wells Fargo Securities -- Analyst
Good morning. Susan and team, I just want to echo everyone else's remarks, congrats. I'll definitely going to miss you and hopefully, the Tigers treat you well in your retirement.
Susan Story -- President and Chief Executive Officer
Well, I'll send you my personal emails should we have to do college football season between Notre Dame and Auburn.
Jonathan Reeder -- Wells Fargo Securities -- Analyst
Definitely, definitely. You might come out on top, but I'm not for that. Two questions from me. First off, Walter, maybe this one's for you, but tell us about your cost of capital update.
Has the Public Advocate office weighed in officially with the CPUC in regards to your request? Or have you had any settlement discussions from that side of the application here in the next few months?
Walter Lynch -- Chief Operating Officer and CEO-Elect
I actually having a hard time hearing you. I think it was around the cost of capital. And we're going to be filing, the proposed plan is to file in May of 2021 for 2022. So we're going to be at the current cost of capital this year and next year.
Was it another part of the question that I answered?
Jonathan Reeder -- Wells Fargo Securities -- Analyst
So are you saying, did you get the one-year extension then? Was it accepted?
Walter Lynch -- Chief Operating Officer and CEO-Elect
No. We just filed for it, but the expectation would be that the cost of capital would be in place for this year and next year, if we get it approved.
Jonathan Reeder -- Wells Fargo Securities -- Analyst
Right, right. No. I was wondering if the Public Advocate's office, have they weighed in on your request? Or have you been having active settlement discussions with them to try to get them on board to the request? And how should we think about the timing of a CPUC decision in that request?
Walter Lynch -- Chief Operating Officer and CEO-Elect
Yes. There has not been any official decision on it. So it's just our filing and the hopes that we can delay it for a year.
Jonathan Reeder -- Wells Fargo Securities -- Analyst
OK. But the Consumer Advocate, have they weighed in at all? Or are you actively trying to get them on board with that request? Like what's kind of going on behind the scenes?
Walter Lynch -- Chief Operating Officer and CEO-Elect
Yes. Part of the filing is working with them and putting our views out there, but they have not officially made a decision on it.
Jonathan Reeder -- Wells Fargo Securities -- Analyst
OK. And then the other question, I know you had the $0.03 legacy investment sales. But just to be clear, 2019's $3.61, that reflects a $0.04 headwind from below normal weather for the full year. That's correct, right?
Susan Hardwick -- Chief Financial Officer
Yes, Jonathan, that's correct.
Jonathan Reeder -- Wells Fargo Securities -- Analyst
OK. Great. Thanks so much. And again, Susan, enjoy the time, and definitely look forward to staying in touch.
Susan Story -- President and Chief Executive Officer
Thank you, Jonathan.
Operator
This concludes our question-and-answer session. I would like to turn the conference back over to Susan Story for any closing remarks. Please go ahead, ma'am.
Susan Story -- President and Chief Executive Officer
Thank you, Chuck, and thanks again to all of you for participating in our call today. Please note that we value you as our investor owners and as the financial analysts who research our company for the benefit of your clients and their futures. We always want to be open and transparent in all of our discussions and dealings with you so you can have confidence in your decisions around our company and investments in our stock. If we've not been able to address your question or if you have additional questions, you know you can always call Ed and Ralph, and they'll be happy to help.
Thanks again for listening, and thank you so much for the past seven years.
Operator
[Operator signoff]
Duration: 40 minutes
Call participants:
Ed Vallejo -- Vice President of Investor Relations
Susan Story -- President and Chief Executive Officer
Walter Lynch -- Chief Operating Officer and CEO-Elect
Susan Hardwick -- Chief Financial Officer
Julien Dumoulin-Smith -- Bank of America Merrill Lynch -- Analyst
Durgesh Chopra -- Evercore ISI -- Analyst
Michael Lapides -- Goldman Sachs -- Analyst
Jonathan Reeder -- Wells Fargo Securities -- Analyst
