(NYSE:CRM) reported fiscal 2018 second-quarter results  on Aug. 22. The leading provider of customer relationship management solutions is enjoying sharp gains in sales and profits as it expands its share of the global enterprise software market.

A business person holding a virtual cloud in his hands.

Image source: Getty Images. results: The raw numbers


Q2 2018

Q2 2017

Year-Over-Year Change


$2.562 billion

$2.037 billion


Adjusted net income

$241 million

$170 million


Adjusted EPS




Data source: Q2 2018 earnings release.

What happened with this quarter?

Total revenue jumped 26% year over year to $2.56 billion, as Salesforce delivered more than 20% growth -- on both a reported and constant-currency basis -- in all of its major markets.

Salesforce's Q2 2018 revenue growth included 24% in the Americas; 34% in its Europe, Middle East, and Africa segment, and 25% in its Asia Pacific segment.

Image source: Q2 2018 earnings presentation.

Impressively, Salesforce gained market share in each of its core business segments.

Salesforce's CRM, sales, customer service, and marketing product segments all increased market share in the past year.

Image source:

Signs point toward more strong growth ahead, with Salesforce's deferred revenue -- basically subscription revenue that's been booked from contracts but not earned yet -- leaping 26% to $4.82 billion as of July 31. And unbilled deferred revenue -- essentially business that is contracted but not yet invoiced -- rose 30%, to $10.4 billion.

All told, non-GAAP earnings per share -- which excludes stock-based compensation, acquisition-related expenses, income tax adjustments, and certain other items -- soared 38% to $0.33. And, importantly, Salesforce continues to strengthen its cash generation, with operating cash flow surging 32% to $331 million.

Looking forward

For the third quarter, Salesforce forecasts revenue of $2.64 billion to $2.65 billion, representing growth of 23% to 24%. GAAP and non-GAAP earnings per share are projected to be $0.04 to $0.05 and $0.36 to $0.37, respectively. Salesforce also expects deferred revenue to grow 18% to 19% year over year.

Additionally, Salesforce boosted its guidance for fiscal 2018 for the third time, including:

  • Revenue of $10.35 billion to $10.40 billion, up from a previous forecast of $10.25 billion to $10.30 billion
  • GAAP EPS of $0.07 to $0.09, up from $0.06 to $0.08
  • Non-GAAP EPS of $1.29 to $1.31, versus $1.28 to $1.30

"We had a phenomenal quarter of growth, reaching a huge milestone for the company, becoming the first enterprise cloud software company to break the $10 billion revenue run rate," Chairman and CEO Marc Benioff said in a press release. "Our continued momentum as the leader in CRM, the fastest-growing segment of our industry, combined with more than $15 billion in billed and unbilled deferred revenue, puts us well on the path to $20 billion and beyond."

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