Verizon Communications (VZ 0.45%) reported first-quarter earnings on April 24, and the telecom giant's important wireless segment continued to stabilize. Remember that a year ago, Verizon reported its first-ever loss of postpaid wireless subscribers.

Big Red has been aggressively expanding into media assets in recent years and is now exploring over-the-top (OTT) options to mitigate cord-cutting. Verizon is not actively considering any new giant media deals, while rival AT&T continues to fight with the U.S. Department of Justice over its proposed acquisition of Time Warner.

Verizon Communications results: The raw numbers


Q1 2018

Q1 2017

Year-Over-Year Change

Total operating revenue

$31.8 billion

$29.8 billion


Adjusted earnings per share




Total retail wireless connections

116.2 million

113.9 million


Retail churn



(11 basis points)

Retail postpaid average revenue per account (ARPA)




Fios video subscribers

4.6 million

4.7 million


Data source: Verizon.

What happened with Verizon Communications this quarter?

Verizon finished the first quarter with 116.2 million retail wireless connections, maintaining its title as the largest domestic carrier. While that total increased year over year, Verizon still lost valuable phone customers. Verizon reported net adds of 260,000 retail postpaid connections, but that includes losing 24,000 phone connections and 75,000 tablet connections. Those subscriber losses were offset by adding 359,000 connected devices, which were mostly wearables. Cell plans for wearable devices do not generate nearly as much revenue as smartphone plans do.

A dial showing 3G, 4G, and 5G

Image source: Getty Images.

Additionally, here are some other details from the first quarter:

  • Approximately 81% of the postpaid phone base are now on unsubsidized service plans, up from 72% a year ago.
  • Retail postpaid churn improved to 1.04%, compared to 1.15% a year ago.
  • There were net adds of 66,000 Fios internet connections, while Verizon lost 22,000 Fios video connections due to cord-cutting.
  • Subsidiary Oath, which represents Verizon's media business, saw revenue (excluding the impact of recent changes to revenue recognition standards) decline 13% to $1.9 billion, due to seasonal factors in the display advertising market.
  • The deployment of 5G is progressing according to schedule, with the launch of commercial service still expected this year.
  • Capital expenditures were $2.4 billion.

What management had to say

On the conference call, CFO Matt Ellis said Verizon is considering an OTT video service, but doesn't want to simply launch a copycat product: "We continue to look at OTT options, and as we've said previously, we're not looking to launch a 'me, too' product, but certainly expect to have an overall product offering to consumers in those three to five markets that will be compelling and meet their needs."

The Unlimited plans that were unveiled a year ago are helping to reduce churn. Ellis added, "Our Unlimited offerings continue to provide a compelling value and overall customer experience that has led to postpaid phone churn of 0.80% for the quarter. This represents the fourth consecutive quarter of customer retention at 0.80% or better."

Instead of pursuing any more traditional media assets, Verizon is more focused on distributing digital content. Ellis said:

At this point in time, as we look at the ecosystem, we're very comfortable with the approach of making sure we have distribution rights to digital content. You saw that with the NFL deal, the NBA deal, and I would expect to see us continue to add to that portfolio of digital rights to distribute across various Yahoo platforms, Oath platforms, as we go forward. So, look, the content space is evolving rapidly, and we think the best approach for us at this point in time is to be that independent distributor of rights out there, and we're very comfortable that we'll be very effective doing that.

Looking forward

Verizon's guidance for 2018 is largely unchanged from last quarter. The company still expects full-year revenue growth in the "low single-digit percentage rates" on a GAAP basis, and expects service revenue growth to turn positive by the end of the year. Adjusted EPS should be up in the low single-digit percentages as well. Capital expenditures are still forecast at $17 billion to $17.8 billion, which includes the costs associated with the commercial launch of 5G.

The company's effective tax rate for 2018 is expected to be in the range of 24% to 26% following tax reform.