Belts are being tightened at Carnival (NYSE:CCL) (NYSE:CUK) as the world's largest cruise line operator is announcing a combination of layoffs, furloughs, reduced work weeks, and salary reductions across the company on Thursday. Despite raising $6.4 billion in additional liquidity last month -- enough to keep it afloat through next year -- industry uncertainties dictate taking a stand sooner rather than later even as many of its crew members await to be repatriated off of the ships they are currently not allowed to leave.
Carnival's press release isn't all negative. It does point out that booking trends for the first half of next year remain within historical ranges -- even though it's not clear if Carnival is talking about only new bookings, or if it's also including the passengers on cancelled sailings who are applying future cruise credits to 2021 vacations.
On a potentially related and more encouraging note, Carnival is also saying that less than 38% of its passengers on cancelled sailings are requesting refunds.
Carnival, Royal Caribbean International (NYSE:RCL), and Norwegian Cruise Line Holdings (NYSE:NCLH) are giving passengers on nixed cruises the option of a refund -- warning in some cases that it may take as long as three months to process -- or the ability to use the money that's already been paid as credit for a future sailing. Cruise lines have tried to improve their chances of preserving the money they've already collected by sweetening the deal for future cruise credit, giving folks hundreds in onboard credit or up to 25% in additional value for what they already paid.
Having just 38% of its passengers requesting refunds is a good thing, especially since a month ago, Carnival was saying that 55% of the people contacting the cruise line about cancelled sailings wanted their money back for the month of March. If anything, one would figure the percentage of folks wanting cash refunds would get worse over time, especially as sailing resumption dates keep getting pushed out and negative industry headlines are everywhere.
One can always hope for a little more clarity out of Carnival regarding that 38% refund request rate. Does this mean 62% of the customers have actively opted for future cruise credit, or is it also including folks who have yet to contact Carnival with a decision? It's still an encouraging development.
"The majority of guests affected by our schedule changes want to sail with us at a later date," reads Carnival's announcement on Wednesday. That certainly was not the case with the first wave of affected passengers who were reaching out to the cruise line in the first few weeks of cancelled trips.
Carnival's news is in line with what Royal Caribbean reported earlier this month. The country's second largest cruise line operator had also reported that bookings for next year were in line with historical ranges and that fewer than half of its passengers -- in Royal Caribbean's case, 45% of them -- were asking for their money back.
This is obviously a fluid situation. A lot has to happen for the cruise lines to start sailing again, and most of it is now out of their control. We also don't know what the consumer appetite for sailings will be once a plan is in place for exactly what the cruising experience will be like with the inevitable safeguard measures in place.
There's also the pesky -- and at this point seemingly inevitable -- global recession that will be in play at the other end of this pandemic crisis and how that could limit the ability to pay for future sailings. However, for now, Carnival shareholders can take comfort in knowing that its refund request rate is improving -- and that matters.