Ford (NYSE:F) has had a great deal of success with its SYNC "infotainment" system -- and the MyFord Touch add-on to it, introduced a couple of years ago, has proven to be very popular with buyers as well.

SYNC and MyFord Touch have done wonders for Ford's profits, but MyFord Touch has been a big source of headaches for many consumers, and its problems have dented Ford's once-strong quality rankings. In this video, Fool contributor John Rosevear looks at why MyFord Touch is so important to the company and its quiet plan to address complaints over the next couple of years.

Fool contributor John Rosevear owns shares of Ford. Follow him on Twitter at @jrosevear. The Motley Fool recommends and owns shares of Ford. Try any of our Foolish newsletter services free for 30 days. We Fools may not all hold the same opinions, but we all believe that considering a diverse range of insights makes us better investors. The Motley Fool has a disclosure policy.