Target Marketing for Growth: Dave's Hot Chicken
Dave's Hot Chicken started as a parking lot pop-up restaurant in 2017. Today, the chain has 120 brick-and-mortar locations in the U.S., Canada, Qatar, and the United Arab Emirates -- with hundreds more in its pipeline. The quick ramp-up earned Dave's the title of "fastest-growing restaurant in America," based on a study by research company Technomic.
In a 2023 interview with QSR magazine, Dave's CEO Bill Phelps says the fast food chain's growth was driven by an understanding of the restaurant's target customer. Informed by social media videos of early customers at the original pop-up plus ongoing feedback, Dave's leadership team determined their target market was 15- to 30-year-old males who appreciate good food, affordability, authenticity, and edginess.