Please ensure Javascript is enabled for purposes of website accessibility

How Comcast and Charter Have Used Cellphone Services to Sell Wifi

By James Brumley - Feb 7, 2020 at 8:20AM

You’re reading a free article with opinions that may differ from The Motley Fool’s Premium Investing Services. Become a Motley Fool member today to get instant access to our top analyst recommendations, in-depth research, investing resources, and more. Learn More

Cable companies may be better positioned to sell high-quality, low-cost mobility services than wireless names like AT&T and Verizon.

Just a few years ago, some investors -- along with a handful of analysts -- scoffed at the idea of Comcast (CMCSA -0.26%) successfully competing with more entrenched players in the mobile phone business. The chorus was repeated in 2018 when Charter Communications (CHTR 1.08%) decided to take on the likes of AT&T (T -0.10%) and Verizon (VZ 0.43%) by launching Spectrum Mobile under its Spectrum cable TV umbrella. Cable television companies have a cord-cutting problem to stave off after all, they said, and shouldn't take on a lost cause.

Charter and Comcast are enjoying the last laugh now. Between the 288,000 wireless subscribers Charter signed on last quarter and Comcast's quarterly additions of 261,000, the two cable and internet providers now collectively service a total of 3 million cellphone customers.

That's not the most interesting part of the story for investors, however. Most curious is how both companies utilized their mobile services as a means of selling internet access -- now arguably the more important and fruitful of the two other services each provide.

This bundle actually works

Recently, I suggested the days of cable television companies' bundles were over, with consumers now buying cable, phone, and internet services a la carte. In retrospect, there may be one exception to that new norm. People are willing to buy a broadband/mobile phone combo. Those 3 million wireless customers Charter and Comcast now boast between them? They're also customers of each company's high-speed internet service. It's a requirement, in fact.

Tall cell phone tower with antennas

Image source: Getty Images.

The data tells the tale. Comcast once again added residential internet customers -- to the tune of 424,000 -- last quarter in conjunction with its 261,000 new mobile customers. Charter picked up 313,000 internet customers along with its 288,000 new cellphone subscribers during the fourth quarter.

These numbers don't inherently indicate that all new phone customers also signed up for new high-speed internet service; existing broadband customers could also be among the new cellphone subscribers. But, the numbers are strangely close, and the longer-term trend of this data suggests there's a meaningful correlation between the two that somehow Verizon and AT&T haven't plugged into. Clearly some bundles still work.

Graphic of Charter's broadband and wireless customer additions by quarter.

Data Source: Charter Investor Relations. Chart by Author.

Graphic oc Comcast's wireless and broadband additions, by quarter.

Data Source: Comcast Investor Relations. Chart by Author.

The contra-data actually bolsters this argument. Verizon, for instance, only picked up 35,000 broadband customers during Q4, bringing its total to 5.9 million, but its total wireless connections (prepaid and postpaid) now stand at 94.5 million, up a whopping 731,000 from Q3's count. AT&T picked up a comparable number of mobility customers last quarter, yet somehow lost broadband customers. Those disparate numbers suggest there's little correlation between the addition of wireless customers and growing a high-speed internet business, perhaps because AT&T and Verizon don't require the purchase of one to buy the other.

Implications for established mobility companies

As for why Comcast and Charter have found co-selling success with a package that would seemingly be difficult to market, one can only speculate. Most plausibly though, I believe the disparate numbers suggest Comcast and Charter are simply in a better position to sell mobile services to consumers than AT&T and Verizon are positioned to sell broadband -- or even television -- to consumers.

Both Charter and Comcast can work with their existing cable television lines to deliver internet and are offloading much of their mobility workload to localized wifi connections in a way that ultimately lowers the cost of providing such service. That, in turn, means it can sell such service for less -- and they are. Neither Verizon nor AT&T has enough of the right infrastructure or technology in place to do the same, and instead, they rely on conventional mobile phone towers and spectrum. It's a more expensive means of connecting customers' phones to a network.

Addressing that cost is still a logistics nightmare for the phone giants, too. Whereas Comcast and Charter can mount strand-mounted cells on poles propping up cable lines they already own without the need for permission or a permit, Verizon and AT&T can't. They must get approval before setting up a pole-mounted small cell that does the equivalent work.

Far more important, though, is what the advent of lower-cost, wifi-supported (as well as MIMO- and CBRS-supported) mobility means for the future.

While slow and subtle thus far, the two cable giants in question are effectively turning wireless service into the easy, cheap add-on that makes a particular internet service more marketable. Mobile service itself isn't the limited option, premium-commanding service it used to be. That's not to say wireless is a full-blown commodity and priced as such just yet, but it seems to be moving in that direction. It's another problem for the big and entrenched wireless service names simply because their broadband networks are already smaller and less robust than cable companies' are.

Invest Smarter with The Motley Fool

Join Over 1 Million Premium Members Receiving…

  • New Stock Picks Each Month
  • Detailed Analysis of Companies
  • Model Portfolios
  • Live Streaming During Market Hours
  • And Much More
Get Started Now

Stocks Mentioned

Comcast Corporation Stock Quote
Comcast Corporation
$42.02 (-0.26%) $0.11
Charter Communications, Inc. Stock Quote
Charter Communications, Inc.
$474.57 (1.08%) $5.07
Verizon Communications Inc. Stock Quote
Verizon Communications Inc.
$49.10 (0.43%) $0.21
AT&T Inc. Stock Quote
AT&T Inc.
$20.21 (-0.10%) $0.02

*Average returns of all recommendations since inception. Cost basis and return based on previous market day close.

Related Articles

Motley Fool Returns

Motley Fool Stock Advisor

Market-beating stocks from our award-winning service.

Stock Advisor Returns
S&P 500 Returns

Calculated by average return of all stock recommendations since inception of the Stock Advisor service in February of 2002. Returns as of 05/19/2022.

Discounted offers are only available to new members. Stock Advisor list price is $199 per year.

Premium Investing Services

Invest better with The Motley Fool. Get stock recommendations, portfolio guidance, and more from The Motley Fool's premium services.