Last week's earnings report from RightNow Technologies
RightNow delivers its software via the Internet, helping customers manage interactions through call centers, email, chat, and the Web. The company has roughly 1,800 clients, including major firms such as Motorola
Revenues inched up 4% to $25.7 million in the fiscal first quarter, but the company recorded a net loss of $6 million, or $0.18 per share. That's a greater net loss than the year-ago $440,000 or $0.01 per share.
With rivals like Salesforce.com
Companies such as Concur Technologies
The sudden resignation of Jay Rising, RightNow's president of field operations, is also troubling. A former bigwig at ADP
Does Rising want to leave because he is concerned about RightNow's prospects? Or was he simply not the right fit for the organization?
It's tough to tell, but either way, it'll likely create confusion within the sales team. With the upcoming RightNow 8 product launch and the company's business model transition, it's a lot for anyone to absorb. Foolish investors' best approach is to hurry up and wait to pursue the stock until things clear up.
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