Ford (NYSE:F) has had a lot of success with its in-car "infotainment" system, called MyFord Touch. It's very popular with Ford buyers and very profitable for Ford -- but some owners have found the system to be a cumbersome, glitch-prone mess.
So many consumers have complained about MyFord Touch that the company's quality ratings have taken a nosedive. Now comes word that a consumer group has filed a potential class action suit demanding that Ford fix this "defect". Is this a huge headache in the making? In this video, Fool.com contributor John Rosevear looks at the problems with MyFord Touch, and at this new lawsuit -- and offers his take on whether it's time for Ford shareholders to worry about this popular but buggy feature.
Fool contributor John Rosevear owns shares of Ford. Follow him on Twitter at @jrosevear. The Motley Fool recommends Ford. The Motley Fool owns shares of Ford. Try any of our Foolish newsletter services free for 30 days. We Fools may not all hold the same opinions, but we all believe that considering a diverse range of insights makes us better investors. The Motley Fool has a disclosure policy.