Today, I continue my top-AI-stocks video series. If you are new to this series, it covers my personal top 12 artificial intelligence stocks focused on growth and disruptive innovation. I have done my best to find the highest-growth companies in a variety of sectors with disruptive growth trends. Last time, I shared my top AI stocks for cybersecurity and digital transformation. In today's video, I am breaking down a company that's not usually thought of in connection with AI.
Twilio (TWLO -1.62%) is often misunderstood. Sure, it helps companies connect to customers, but what else does it do? Here is a list of solutions Twilio can offer:
- Messaging: You can send and receive SMS, MMS, and OTT messages globally (to and from over 180 countries) and in a scalable manner. For example, Twilio can be used to create automated replies to customers and route important requests to humans for additional interaction.
- Customer engagement: Contact centers can leverage Twilio for customer engagement channels, and the tools can be quite complex. For example, Twilio offers AI-powered tools for customer self-service, automatic text notifications, callbacks, etc.
- Marketing: Campaigns can use Twilio to send specific, customizable messages with the ability to track data such as click-through rates.
- Business email services: Twilio can send and receive emails. Twilio SendGrid Email API allows businesses to create flexible, scalable, and engaging campaigns.
In the video below, I focus on the customer engagement portion of Twilio's business. Specifically, how businesses can leverage Twilio to create chatbots to respond to clients intelligently and increase efficiency, decrease cost, and improve employee happiness and retention. I even provide a demo of Twilio Studio to show you how simple it is to drag and drop widgets to create these bots that leverage AI, machine learning, and APIs. Please watch and don't forget to subscribe to the channel.
*Stock prices used in the below video were during the trading day of September 14, 2021. The video was published on September 14, 2021.