A new survey released last week showed that the top Japanese automakers lead General Motors (NYSE:GM), Ford (NYSE:F), and Chrysler in customer satisfaction -- and despite Detroit's recent quality gains, the gap may be widening.
What's going on, and is this something that could derail GM's turnaround? In this video, Fool contributor John Rosevear digs into the survey and offers his view on the real reason GM still lags Toyota (NYSE:TM) and Honda (NYSE:HMC) in customer satisfaction.
Fool contributor John Rosevear owns shares of Ford and General Motors. You can connect with him on Twitter at @jrosevear. The Motley Fool recommends Ford and General Motors and owns shares of Ford. Try any of our Foolish newsletter services free for 30 days. We Fools don't all hold the same opinions, but we all believe that considering a diverse range of insights makes us better investors. The Motley Fool has a disclosure policy.