Example of a memorandum of understanding
Farmers across the U.S. have been struggling for years with an issue that has been -- for now -- resolved with an MoU. Consumer advocates allege that Deere & Co. (DE -0.87%), the manufacturer of John Deere farm equipment, had developed the practice of selling tractors and other vital harvesting tools to clients but denying them the ability to fix even minor problems by withholding tools and software information, or even remotely shutting down equipment if it sensed a violation of the terms of sale. Deere, which controls 53% percent of the North American large tractor market and 63% of the combine market, instead insisted that farmers only use company-authorized technicians.
Since company-authorized technicians weren’t always immediately available, many farmers complained that the practice resulted in days of lost productivity, with the potential for crops to rot in the field or adverse weather conditions to delay work even more.
The American Farm Bureau Federation negotiated an MoU with the agriculture equipment giant in January 2023 that gave farmers some relief in the form of a Deere promise to provide diagnostic and repair codes, manuals, product guides, and specialized tools.
The agreement, however, pointed to the strengths and weaknesses of an MoU. Although the immediate complaint of farmers appeared to have been resolved, there were still complaints in March 2023 that the company wasn’t complying with the terms of the MoU.